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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,841 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

HM

Dec 27, 2021

This course clarifies everything you need to clear your basics for Technical in IT. Even though I am already in IT Field but i come to know some new methods and techniques for troubleshooting process.

YC

May 24, 2020

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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7051 - 7075 of 10,000 Reviews for Technical Support Fundamentals

By CAIZA C L J

Jan 24, 2021

Fue un curso bastante interesante, se repaso ciertos conceptos y temas que la verdad se pasa por alto el dia a dia

By Dumé E

Jan 17, 2021

iT was an interested course i like it, for someone who don't have any experience an it i think it is a good start.

By Nicolas M

Jan 13, 2021

Very good ! good first start with all notions you need. Perfect for real beginner , really nice for intermediate !

By Yasmin K

Dec 27, 2020

it was challenging but eye opening and confirmed my want to pursue a career in IT and possibly a software engineer

By Ashley F

Dec 24, 2020

Coming from a non-tech background, I can say that this course is amazing! I really feel like I have learned a ton!

By Sergio B

Nov 21, 2020

The Course was straight forward and easy to understand, which made quizzes and and practices comfortable and easy.

By Aniket B

Nov 7, 2020

it was reallya great course an a course which contains a lumsum amout of t

knowledge , thank you for this knowledge

By Curtis W

Nov 4, 2020

Great instructors, easy to follow, great modules, great quizzes. Great inspiration. Very positive and encouraging!

By Roderick V

Oct 31, 2020

This is very interesting activity specially in accessing the laboratory. Than you very much for the opportunity...

By Kristoffer K

Oct 25, 2020

It was a great course, learnt a wide range of things. From building a computer to how to prepare for an interview.

By ANA C G D S

Oct 7, 2020

in this course i learned topic very importants for costumer service in IT support, thank you for this opportunity

By Vanessa D O

Sep 22, 2020

Ótimo curso, aprendi muito sobre os fundamentos e consegui colocar na pratica sem dificuldades ! Perfeito mesmo!!!

By Daniel Meoli

Sep 17, 2020

I really enjoyed the labs! Thank you for the opportunity to change my quality of life, I am excited to learn more!

By Rynxes M

Sep 13, 2020

Good course for those that know nothing about the field of IT and are interested in discovering a new career path.

By Sulaiman A

Sep 11, 2020

Very informative and clear.

I'd defiantly recommend this course to get the basics of technical support Fundamentals

By Barbara C

Aug 31, 2020

Me parece un excelente curso! Y la forma que tienen de explicar todos los temas es muy fácil de entender! Gracias!

By preeti t

Aug 30, 2020

It is really a good start for beginners..i really got motivated to build the skills..thanks google thanks coursera

By David A G E

Aug 30, 2020

thanks for create this amazing introductory course, now my hobby isn't more a hobby it will become a reliable job.

By Mousam D

Aug 29, 2020

It's very helpful to them who are interested in IT & want to be a IT specialist. It's a great learning experience.

By CESAR L A

Aug 27, 2020

It is an exceptional course, thank you GOOGLE and COURSERA for the opportunity. I can't wait to start the next one

By Deleted A

Aug 19, 2020

LO MEJOR PARA PRINCIPIANTES DE MANERA INTRODUCTORIA A LA TECNOLOGIAS DE LA INFORMACION, NO IMPORTA SI NO SABS NADA

By Guillermo L M

Aug 2, 2020

Excellent, I loved the didactic and the great material of this course. Thanks of all the instructors, amazing job.

By Bindu V S

Aug 1, 2020

great experience . though i have been working as instructor in computer for past 23 years . this was an experience

By SAM W M

Jun 22, 2020

Nice course starting from the scrap. Good lab sessions and assignments, which was useful for me. Loved the course.

By Tobias W

Jun 21, 2020

I enjoyed this course , I think it will give me the fundamental tools i need to start and excel in a career in IT.