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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,841 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

HM

Dec 27, 2021

This course clarifies everything you need to clear your basics for Technical in IT. Even though I am already in IT Field but i come to know some new methods and techniques for troubleshooting process.

YC

May 24, 2020

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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7101 - 7125 of 10,000 Reviews for Technical Support Fundamentals

By Michael B

Apr 29, 2024

This training is definitely top notch, in preparing you for computer user support roles, like help desk and more.

By Vincent C

Apr 22, 2024

Enjoyed this course. Put plenty of time into learning the material and came out knowing more than when I started.

By Ruben O

Feb 28, 2024

Great beginner course for those starting out in their IT career or those who just want a refresher on the basics!

By Guy B

Oct 3, 2023

A really good start point to IT support covering the basics and setting up nicely for the rest of the certificate

By moneekaparvathy j

Aug 4, 2023

This course helped me to refresh all the fundamental topics I have learnt 12 years back when I started my career.

By Behrooz S

Jul 7, 2023

Great course! Really helped me gain fundamental knowledge of how computer works and how it might break some time.

By Muhammad F

May 1, 2023

It was a good course for me I learned many things from this course I appreciate the whole team for this course,

By Christian C

Apr 12, 2023

A well-paced course on the basic concepts encompassing IT and a great start to expanding upon computer knowledge.

By Kimberly W

Apr 10, 2023

This course is interactive. I like the qwiklabs because they give an opportunity to practice what you've learned.

By Noman R

Feb 23, 2023

It was a wonderful journey for me , I have learned a lot from this course by the help of highly sincere professor

By Andrew G N

Jan 6, 2023

This course has the best lectures and amazing practical in the qwiklabs. I really enjoyed practical in Linux OS.

By Sharod P

Dec 3, 2022

Great insight to how you should approach IT this will be a foundation for all who choose to go into the IT Field

By Luis S

Nov 17, 2022

Started with minimal knowledge in the IT department and left feeling more confident in pursuing a career in tech.

By Deleted A

Oct 14, 2022

This course was very informative and motivating. Thanks Google and Coursera for putting this materials together.

By Abdulkarim Z

Sep 25, 2022

GCC IT Support Academy Rapido. this was the greatest course I have ever taken. I learned a lot of things about IT

By Leonardo V

Sep 19, 2022

Great initial course in getting you a bit more familiar with what you'd encounter in the field. totally worth it

By Khanday J

Aug 2, 2022

This course is really interested one, you have a lot of things here to learn and gain knowledge from the scratch.

By Usman A S

Jul 7, 2022

I loved it! It was great experience to learn the fundamentals of Technical Support and it cleared many questions!

By Terri F

Jun 4, 2022

Short and sweet segments. Down to earth, real people explaining relevant topics in every day language. Thank you!

By Nazif K

Apr 8, 2022

it was a great course well organised and very flexible for any one to learn even without a prior knowledge in IT

By NIRMALA B L

Feb 6, 2022

it's was good i learn so many thing i just love thise course thank you for given such information,tq very much

By BENEDICTA F

Jan 17, 2022

Amazing. It made me even hungrier for technological knowledge than I anticipated. I am glad to have started this.

By Mackenzie A

Nov 23, 2021

This was a great course to take and very introductory, making it easy for anyone to get started in the IT world.

By Imran H

Nov 16, 2021

This course was jam packed with information about the IT industry. I very much enjoyed learning from this course.

By Alejandro S G

Jul 30, 2021

Un curso introductorio muy completo y sencillo que te da sólidas bases para adentrarte al mundo de soporte de TI.