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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,841 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

HM

Dec 27, 2021

This course clarifies everything you need to clear your basics for Technical in IT. Even though I am already in IT Field but i come to know some new methods and techniques for troubleshooting process.

YC

May 24, 2020

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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7001 - 7025 of 10,000 Reviews for Technical Support Fundamentals

By justfo p

Sep 18, 2019

Great intro course! I love how this course was not intimidating for beginners and an eye opener for what's to come.

By Curtis R

Sep 8, 2019

I loved this course. I highly recommend it for anyone curious about their potential skill in an endless job market.

By Sibusiso G

Sep 3, 2019

This course is wonderful. The instructors are so passionate and encouraging. I am well on my way to a career in IT.

By Terry A W

Mar 20, 2019

I learned a lot of IT basics in a few weeks. It's fast paced and I definitely enjoyed using the forums to get help!

By Aditya R

Jul 9, 2018

It was a very good experience, got chance to brush up my basics and understood more about customer handling skills.

By Anthony Z

May 25, 2018

I took this after being out of the field for awhile as a refresher. I very good foundation course, glad I found it!

By Alex R

Apr 5, 2018

Great information for beginners. I was aware of most of the content but some bits and pieces were great refreshers.

By Thomas B J

Feb 24, 2018

Very easy and informative to learn. I love how the structure is laid out and how the course work is easy to follow.

By Jorge S

Nov 27, 2024

me encanto este curso, quiero mas, que mas puedo estudiar que este relacionado al area de IT, que es lo que sigue?

By Mustafa A

Nov 20, 2024

it is very good course and it is easy to learn i would like to thank coursera to give me this opportunity to learn

By Bernie N

Dec 23, 2023

Outstanding aid for people who wants to start in IT from scratch, highly recommended! Thank you Coursera & Google!

By Olivier D

Oct 31, 2023

This lesson was so amazing and i would like to continue with other courses to earn full professional certificate.

By Dominykas T

Oct 16, 2023

Amazing course! I had learned so much, it has sparked my interests to learn more and help people with PC problems.

By ken m

Sep 4, 2023

Tottaly woth the time gave me alot of knowlege on how it works and even the binary which didnt know totally worthy

By Kenneth W

Aug 10, 2023

This course have lots of topics. Instructors were great at conveying the materials which a novice can understand.

By Jared B

Jul 7, 2023

I really loved this course, it gave me the basic funadamental knowledge that i needed to carry on in this program.

By Kugan A

May 25, 2023

This is one exceptional course, to begin with, that has basically everything you need to know. Highly recommended.

By Nailuj _

Apr 13, 2023

It its a great learning tool thru which you will learn a lot new content or review some that you may already known

By Edward E

Mar 7, 2023

Great course content and great facilitation all round. Very understandable details and a great introduction to IT.

By Joseph Y

Feb 8, 2023

Seems like a google level course. However, I wish it was updated atleast every few years. Would go 4.7 if I could.

By Pedro M T

Jan 31, 2023

Excellent course I really enjoyed it Very easy to understand even without having prior knowledge of the subject -

By Nivaash N

Jan 3, 2023

I really enjoy, happiness and proud. i got a certificate approve by google. Thank you so much Coursera and google.

By Reema

Nov 13, 2022

I am excited to complete the remaining courses, it has been a wonderful and clear course, thanks for your efforts.

By Kemonie W

Nov 11, 2022

This is my first time taking this course and it gives you lots of information about tech and i'm happy i took it .

By Todd T

Oct 27, 2022

I wasn't for sure if IT was going to be a good fit for me. I reallt gave it a shot and realized that i can do it.