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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,841 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

HM

Dec 27, 2021

This course clarifies everything you need to clear your basics for Technical in IT. Even though I am already in IT Field but i come to know some new methods and techniques for troubleshooting process.

YC

May 24, 2020

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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6976 - 7000 of 10,000 Reviews for Technical Support Fundamentals

By Luke B

Jan 9, 2021

Great intro into the world of IT starting with the history and essential concepts then quickly building upon those.

By Tyler O

Dec 7, 2020

Excellent course which does a great job in illustrating IT Concepts to those with minimal technological background.

By K T

Nov 9, 2020

The course was very informative and had clear directions for the labs. I'm really excited about what's coming next.

By Trevor

Oct 18, 2020

I had a lot of fun with this course. It really helped me understand the entire scope of IT and how broad it can be.

By Victor B

Oct 12, 2020

Very nice intro, would like more about low level physical functions like what we learned about CPU and RAM thought.

By Renz A

Oct 6, 2020

This course is very informative. Although it discusses a lot of ideas, the way it was presented was very organized.

By nicholas s

Sep 15, 2020

Very Basic but gives peeple the fundamentals of learning how to be an IT and how to build desktops too. Good course

By Srujana K

Sep 10, 2020

Excellent work that you are done.This course is really helpful to us to build a first step in IT sector. Thank you.

By Jesus M

Sep 5, 2020

Thank you to everyone that is helping make this happen. For the free courses that can help change lives, thank you.

By Jack-Yaron A

Aug 16, 2020

really informative and put together out beautifully!

Not only did I learn a lot I also enjoyed myself along the way!

By AMRIT S

Aug 3, 2020

it was awesome cource , instructor way of teaching was so amazing . i find it fun and earn lot of knowledge .thanks

By Danilo J P

Jul 23, 2020

I relearned everything I needed from what I learned in college, and some new stuff that I really wanna learn about.

By Anthony Y

Jul 21, 2020

This course is a must have to get you into entry level IT position or help desk. I'm grateful for this opportunity.

By Suman T

Jul 10, 2020

the course was excellent ..you want to get a more knowledge then you think .i love this course. thank you teachers.

By LUIS A B R

Jul 2, 2020

I had not found a course like this. I can honestly say that for me it is very complete and cherry was the practice.

By Aditi T

Jun 22, 2020

I guess it was a great experience learning with such a great teachers.

Thanks for providing such a wonderful course.

By Alicia L

Jun 12, 2020

This course gave the opportunity to improve my skills and understand the fundamentals concepts of Technical Support

By ALLWIN A F

Jun 2, 2020

This course is absolutely mind-blowing and we get exposed to real-world IT professional work. Good beginner course.

By gopala k

May 24, 2020

Worth to study when your start carrier as it support even your experience also learn new skills and brush-up things

By Sharon M

May 20, 2020

I was surprised at the ease of understanding i had. The instructors broke everything down into the simplest terms.

By Juan C T

May 10, 2020

For someone who has had minimal IT work background, I feel this course does a great job at setting the foundation.

By Richard A

May 7, 2020

This has been an awesome course to dive into IT career. This is a great first step!!! Excellent Coursera and Google

By Deleted A

Apr 19, 2020

Very good introductory course, got every I needed to see if IT would be a good fit. Love it and on the next course.

By Daniel B

Jan 7, 2020

Awesome course to learn about the fundamentals of I.T and a great refresher for people that know about I.T already.

By Lenny D

Oct 9, 2019

Course is very hands on. You're learning very intense subjects at an informative pace. I love it. It's Fantastic.