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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,841 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

HM

Dec 27, 2021

This course clarifies everything you need to clear your basics for Technical in IT. Even though I am already in IT Field but i come to know some new methods and techniques for troubleshooting process.

YC

May 24, 2020

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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6901 - 6925 of 10,000 Reviews for Technical Support Fundamentals

By Matthew N

Sep 24, 2020

I thoroughly enjoyed this course, and I'm really thrilled they were able to supply these courses for people in need!

By Qixiang G

Sep 10, 2020

This is a very door level class, it introduces many basic concepts of computer. The quality of this course is superb

By Sonja T

Sep 8, 2020

beautiful intro! I'm looking forward to continuing on this path to see what I'd like to focus on in the world of IT!

By Cristian C O R

Aug 25, 2020

an excellent course, even though it is a lot of information they explain it to you in a great and well explained way

By Bismark C S

Aug 16, 2020

I really enjoyed this course and it has given me a broad understanding of computing and am hoping to do more courses

By Tom N

Aug 10, 2020

Wonderful! I learned a lot about customer service and technical support fundamentals. Thank you Google and Coursera!

By Amy L

Aug 5, 2020

This was a great start to the IT Support role! Learned a ton and this course kept it interesting and easy to follow.

By Hariprasath T

Jul 28, 2020

It was an awesome course!

It helped me recap some of my concepts since I have been familiar with computers back then.

By Joyce S

Jul 23, 2020

Excelente manera de aprender y actualizar conocimientos, para los que ya hemos estudiado una carrera en informática.

By Rajesh P

Jun 26, 2020

Very well laid out course with relevant and important information on topics. High standards as expected from Google.

By Leandro P L

Jun 19, 2020

Superou minhas expectativas, em fundamentos há muito conteúdo que por mais que trabalho na área, ainda não conhecia.

By Dan F

May 30, 2020

Awesome course so far and well laid out. Speakers are very easy to follow and supplemental readings are very helpful

By Neeraj S

May 30, 2020

Amazing Content !! Learn a lot about Computer Hardware, Software, Operating Systems, Networking and Troubleshooting.

By Divine J N

May 7, 2020

The teachings were knowledgeable, concise and informative. It was also skill enhancing as required of every studies.

By Hector A

Apr 27, 2020

Felicidades por este curso; Muy bien estructurado, facil de entender, ameno, y te engancha a seguir aprendiendo mas;

By Gianni B

Apr 24, 2020

Good course with ample information necessary to a solid understanding of the foundation of computers and IT support.

By Akshay J B

Apr 24, 2020

This course is is really helpful to improve your IT knowledge and I think it is most important as computer engineer.

By Mohammed S

Apr 10, 2020

Very pleasant course, walked you through a broad spectrum of IT topics from scratch and did a very good job at that.

By Daon R S

Apr 8, 2020

Really gives the basics into understanding the foundation of how computers work. Looking forward to the next course!

By Guilherme V d S

Mar 27, 2020

Até o momento o curso me parece muito proveitoso. Além de nos suprir de informações, norteia para mais conhecimento.

By James C

Oct 19, 2019

This was really a very good course and I would love to take the other courses associated with this Google IT Support

By James B

Aug 21, 2018

Great overview of the ins and outs of IT Support Specialist! Inspired me to forge ahead! Onto Course II and excited!

By Faisal S

Aug 14, 2018

This course is good for person who are new to IT Support world also nice for refreshment to IT veteran. Nice course.

By Jeannette C

Apr 4, 2018

Great learning courses! I would highly recommend to anyone wanting to take the steps to become a I.T. professional.

By Giovanni B

Mar 21, 2018

Amazing course for the introduction to technical fundamentals. I really liked taking this and learned a lot from it.