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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,841 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

HM

Dec 27, 2021

This course clarifies everything you need to clear your basics for Technical in IT. Even though I am already in IT Field but i come to know some new methods and techniques for troubleshooting process.

YC

May 24, 2020

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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7501 - 7525 of 10,000 Reviews for Technical Support Fundamentals

By David L

Sep 20, 2020

Outstanding course. Gives you the knowledge and confidence to hit the ground for a desktop support position.

By Kevin C

Sep 8, 2020

A very good introduction to IT and everything that is involved in computers, from binary through networking.

By Deleted A

Sep 7, 2020

Very knowledgeable course which advanced my knowledge and technical skills in IT support. Phenomenal course.

By BERNADETTE T

Jul 20, 2020

I've learned a lot in this course. It includes the basic of the IT Support and how to be a great IT Support.

By Jason R

Jul 20, 2020

This course was fun, challenging, and very informative. I love the hands on experience with the Quick Labs!

By Rujan B

Jul 17, 2020

Amazing course, learned alot from this one. Thanks a lot to Google and the tutors. I really appreciate this.

By shane l

Jul 2, 2020

I really liked this course. It was very hands-on and they gave enough material that you are able to utilize.

By ivannoe r

Jun 29, 2020

Very detail and easy to digest. it shows you but challenge to do your own research, quite satisfatory ! ! !.

By ifeanyi E

Jun 23, 2020

All instructors were very real in their explanations. This made the teachings very exciting for me to learn.

By LIM Z Q

Jun 14, 2020

the course is awesome and very detail. and i love the part on how the IT support specialist being explained.

By Dolcy R

Jun 11, 2020

This course was the best! Before this course, I can't even imagine that IT can be so interesting and lovely.

By Sreekumar N R

Jun 9, 2020

This was an interseting session throughout the lesson I enjoyed a lot and had an awsome learning experience.

By Broulaye T

Jun 2, 2020

It was amazing with this courses . I have learnt more about Lunix, Networking and other lessons in computer.

By MAYUR L D

May 24, 2020

It was a very good course starting right from basic. Will be glad to take further Google IT support courses.

By Chowdhury f

May 23, 2020

I really liked the course and found many things of learning which is very much helpful for me in my career.

By Justin M

May 7, 2020

Everything was so detailed and laid out in a way that made sense and did not feel rushed.

Now on to course 2!

By Kristopher W

Apr 13, 2020

Great Introduction, was able to pickup and build some awesome information on the fundamentals I already had.

By Chad S

Mar 24, 2020

Thank you so much for the course. It was easy to follow and having the videos and labs helped tremendously.

By Susan R

Mar 20, 2020

Wonderful course to start with to further understand the computing power most of us are utilizing every day.

By William B

Jan 30, 2020

I liked the content of the course. They made it easy to understand. They inspired me to reach other goals.

By Lester T

Nov 17, 2019

A very good introduction for those who have no idea about the world of IT but have an interest in computers.

By Scott S

Oct 14, 2019

This is a top quality course on the basics to computer technical support, and I would heartily recommend it.

By kambralyn c

Oct 7, 2019

On point, easy to follow lectures during this first week. Cant wait for more! Thank you Google and Coursera!

By Caroline M

Oct 6, 2019

So glad I enrolled in this course. It's exactly what I need in my new role as the IT person at my workplace.

By Кулеш М А

Jun 3, 2019

Amazing! Now I know more about how computers work, hardware, software, and networking. Thank you very much!