Chevron Left
Back to Technical Support Fundamentals

Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,841 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

HM

Dec 27, 2021

This course clarifies everything you need to clear your basics for Technical in IT. Even though I am already in IT Field but i come to know some new methods and techniques for troubleshooting process.

YC

May 24, 2020

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

Filter by:

7401 - 7425 of 10,000 Reviews for Technical Support Fundamentals

By Temitayo O

Apr 2, 2021

Excellent course and looking forward to the remaining courses in the series. Thank you Google and Coursera!!!

By Jessica W

Jan 24, 2021

This was an amazing entry level course into IT. I enjoyed the learning platform and breakdown of information.

By Randy J

Jan 7, 2021

This is a good intro into IT and technology. It's very easy to understand and the material is very relatable.

By Linda M

Jan 2, 2021

I loved this course! I am truly inspired to continue learning about all of the opportunities in the IT field!

By Nolan J C C

Nov 29, 2020

I'm very satisfied with how they discuss the lessons so I enjoyed it and made it until the end of the course.

By J B

Nov 6, 2020

This course will refresh what you knew, challenge you and teach you things you didnt know about the IT world.

By Jorge L G

Nov 5, 2020

Es un curso muy amigable! seguro tomare otro curso en esta área y sin dudas recomendare este.

Muchas Gracias

By Daniel C R

Oct 28, 2020

A wonderful intro to one of the few careers that truly captivates and inspires myself and millions of others.

By D.S V

Oct 16, 2020

Very good introduction to IT. It was mostly a refresher for me but I enjoyed it and I liked the format a lot.

By Peter K

Oct 15, 2020

I don't know why my assignments and quizzes say that I started them when in fact I completed and passed them.

By Mohini C

Oct 12, 2020

Its just awesome to learn more and brush up skills well. And Coursera and its faculties are perfect resource.

By suraj v

Oct 8, 2020

this course as thought me a lot about the IT Support team and how grow in this with emerging new technologies

By Jose L

Sep 30, 2020

Great for someone who is interested in IT but may feel intimidated or not sure where to start. This is great!

By Jonathan M

Sep 28, 2020

Concepts are clearly explained and the course is extremely beginner friendly for people with no IT background

By Kathrina S

Sep 27, 2020

Overall, an informative and fun course I would recommend to anyone looking to get started in the field of IT.

By Jason V

Sep 21, 2020

It was very informative, although quite a bit will be a refresher for those who are familiar with the basics.

By Raunaq S C

Sep 11, 2020

I would say this course is a must for entry level IT Support. You will learn a lot of things from this course

By SAGAR S

Aug 26, 2020

It was a really well designed course for the beginners and I would immediately like to start the next course.

By Mohsin R

Aug 24, 2020

Best Experiance with Google Technical Support Fundamentals course, i have learnt many things of basics of IT.

By Fabian F

Aug 11, 2020

Muy bueno, basico pero completo, y con los talleres justos para probar los detalles aprendidos en los videos.

By Joseph A

Jul 30, 2020

I'm glad I enrolled. I got to learn many things especially the part relating to customer service was awesome.

By EMMANUEL M

Jul 7, 2020

The course is understandable and it makes for everyone, no matter what is your basic skills, you can take it.

By Gangatharan R

Jun 23, 2020

This course is just awesome. Great narrators, great concepts easy flow and corresponds the best understanding

By Raphael O

Jun 5, 2020

The course is awesome, videos, presentations and all the facilitators were fantastic. i learnt a lot. Thanks.

By sudhir k s

May 26, 2020

its just awesome i have learned many new thing during our course i think these are very helpful to my future.