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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,841 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

HM

Dec 27, 2021

This course clarifies everything you need to clear your basics for Technical in IT. Even though I am already in IT Field but i come to know some new methods and techniques for troubleshooting process.

YC

May 24, 2020

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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7376 - 7400 of 10,000 Reviews for Technical Support Fundamentals

By Austin C

Dec 4, 2022

This was super helpful to me. It made me even more interested in the IT world and now I can build a computer!

By Babatunde S

Nov 8, 2022

This is a very good course to learn especially if you want to venture into the Technology world. 10/10 for me

By Amber H

Sep 20, 2022

Easy to understand platform with lessons and practical scenarios that put what you've leanred into practice.

By Jesus S

Aug 22, 2022

Excelente curso introductorio para las TI. Muy emocionado por concluir todos los cursos y seguir aprendiendo

By Khadija

Aug 22, 2022

real great course for new person in IT world and also even for person with experience for refresh . Thank you

By Cole C

Aug 16, 2022

So well put together and informative. Absolute quality content that has inspired me to pursue a career in IT!

By Nabeel A

Aug 11, 2022

Technical Support Fundamentals is a very profesional course. I have leart lot of new things from this course.

By Atharva P

Jun 1, 2022

Well Scripted, could go bit advance but subsequent courses cover quite a variety of Tech related Information.

By Kamdyn B

Apr 26, 2022

This was a fun and informational course. The labs were extremley entertaining and hands on. Highly recommend!

By Sherry D

Feb 23, 2022

Up until now, everything has been great and very professional. I look forward on completing the next courses.

By MULONDO B

Jan 28, 2022

I have learned alot through this introduction, if you want to drive you passion in IT, this is your way to go

By Providence N

Jan 16, 2022

Very detailed, well documented and easy to follow-through while core essential knowledge is taught eloquently

By Jose R B

Jan 5, 2022

it was a wonderful course and i really appreciate all the support from all instructors. Congratulations guys

By Anitam

Jan 3, 2022

I felt really good after the completion of this course.

All the instructors were highly qualified and trained.

By William G

Dec 17, 2021

Truly helped me understand the basics of IT. Starting the higher level IT course by Google to build upon this

By Zibusiso B

Dec 13, 2021

The lectures were delivered in an engaging manner in all forms of multimedia to enhance the learning process.

By William J J J

Nov 16, 2021

It was challenging, I can't wait to come back to complete another one soon. Thank you for this opportunity.

By Sheila B

Oct 8, 2021

This course was very informative, yet broke down the information to a level where anyone could understand it.

By Abdul r S

Aug 27, 2021

it was not that hard, but i gained good knowledge on computer as a hardware, starting from basics to networks

By Laura K

Aug 17, 2021

I like the course. Coming from no technical background, this really helped me understand how each part works.

By LJacobson

Aug 14, 2021

Amazing content for the first course and I just loved the "build a computer" and "virtual machine" exercises.

By Daniel J C

Jun 25, 2021

This is a good course to explore the basics of all operating systems and necessary technical support duties.

By Gustavo O

May 20, 2021

You really do dive in the fundamentals and even if you know the subjects. It never hurts to have a refresher.

By Aldo

May 2, 2021

Para ser una introduccion esta bastante completo y abarca gran parte del rol de un especialista en soporte IT

By Jaime A

Apr 11, 2021

Great foundation. Gave me just enough information to spark my interest. Looking forward to the next segments!