Chevron Left
Back to Technical Support Fundamentals

Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,780 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

SD

May 15, 2020

I actually have some experiences in IT so doing the course was very easy for me, but the content is awesome. It will be really beneficial for a beginner. I am looking forward to complete next courses!

SS

Feb 3, 2022

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

Filter by:

6726 - 6750 of 10,000 Reviews for Technical Support Fundamentals

By Theresa B

Apr 17, 2022

This course was a great refresher course for me since I have taken IT courses in software and networking 12 years ago.

By Adarsh K

Apr 9, 2022

The Course was good . i am happy to learn this course . i will be thanfull to your team. I really enjoyed this course

By Aniket T

Sep 26, 2021

The best course to make you comfortable with the IT world , Opens the door of learning the new things. Just all good.

By Lasitha J

Sep 17, 2021

It was really interesting.

The team that presented and the way they present is very attractive and much easy to learn.

By Afridi S

Aug 3, 2021

Super course for anyone who has willingness to learn and step into IT field, worth spending yourself into this course.

By Brayden R

Jul 20, 2021

Led by very knowledgeable instructors and included many hands-on activities that are rare to find in an online course.

By Crystal M

Jul 10, 2021

Great presentation of some complex subjects. Great foundation from which to catapult a possible career in IT Support.

By Bolaji O

Jul 7, 2021

Great Course. Big thanks to Google and Coursera. Can't wait to start the Course 2 " The bits and bytes of Networking".

By Rudy S C L

Jun 22, 2021

Excellent, they literally took me by the hand and guided me through all those aspects of basic IT and customer service

By Shawn B

Jun 18, 2021

I learned a lot more than I expected! I came away with a much better understanding of the fundamentals of IT Support.

By guaicaipuro v

May 28, 2021

Excellent course, dynamic, didactic, with good teachers who do not let you lose interest and give a lot of motivation.

By Motwally M

May 26, 2021

In spite of my experience in technical support, this course is added to me a lot of information, so thanks for google.

By jorge i s d

May 14, 2021

Excellente y ya lo termine por favor necesito mi certificado ya pague solo cancele la suscripcion por no tener dinero

By Tosique A

May 12, 2021

so happy to see my certificate by google thanks a lot for the opportunity to learn and gain all this useful knowledge.

By Sridhar R

Apr 24, 2021

Nice to refresh the fundamentals of the IT support topic. It really helps in keeping up the knowledge of the IT field.

By WALBER L T

Mar 22, 2021

Very grateful Coursera and Google team for providing the necessary skills and contents for me to complete this course.

By Ezekiel O

Mar 16, 2021

This is a very useful course with solid computing fundamentals and customers relations knowledge. I have gained a lot.

By Hayden W

Feb 17, 2021

I've learn a lot from this course, the course really kept my attention and kept me motivated to learn more. Thank you.

By Jakub U

Feb 15, 2021

Perfect course to get the basic and into the topic. Recommended to one's who want to, like me, start of something new.

By Grim L

Feb 13, 2021

I like how these modules and topics are lined and friendly to those even without IT experience. Keep up the good work!

By Njeru M

Feb 1, 2021

This is an informative course, I learnt a lot and I'm now better placed to handle the tech support roles in my career.

By mohammedu r t m

Dec 15, 2020

it is very useful course for me. and i will share this course for my friends and thank you very much for your support.

By Vrushal A S

Dec 9, 2020

Thank you Google for giving me and all other people the opportunity to learn and gain more knowledge from this course.

By Elijah M

Nov 28, 2020

Best experience ever i have achieved something on my own and i've learned a lot of stuff through the process. LOVE IT

By LEIGH F F

Nov 16, 2020

it was a great experience and learning new things in the I.T world was the best thing during the course of this study.