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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,841 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

HM

Dec 27, 2021

This course clarifies everything you need to clear your basics for Technical in IT. Even though I am already in IT Field but i come to know some new methods and techniques for troubleshooting process.

YC

May 24, 2020

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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6776 - 6800 of 10,000 Reviews for Technical Support Fundamentals

By Liz D

Apr 8, 2018

Fun, exciting, and super-informative!! Wonderful, personable, approachable-seeming instructors!! Great job, Google!!

By Tamirat A

Feb 20, 2018

Its good to know the basics of IT support in such brief & concise way. Thank you presenters & keep up the good work!!!

By Panama P

Jan 31, 2018

Very informative and easy to understand. I highly recommend this to anyone that wants to know about Technical Support.

By Brent S R

Jan 25, 2018

Very interactive. Feels like you have a teacher and everything is explained very well adn easy to grasp. It's awesome!

By Zoe Z

Aug 30, 2024

Lots of clear videos, visuals glossaries. A nice overview of the industry for people getting started in Tech support.

By Paul J

Nov 18, 2023

i really enjoyed the class and tlearned alot of new things and hope in the future to get in torch. Thanks google team

By Steven P

Sep 13, 2023

I like it, I learned the foundations, I have learned in the past but its been so long that this was a good refresher.

By Ester D P

Aug 6, 2023

Un curso super interesante para los que nos iniciamos en internet y todo el funcionamiento de sus redes y componentes

By Rizwan U H

Jul 30, 2023

An Amazing course from best professionals. Thanks Coursera, Google and IRM for providing such an innovative platform.

By Anthony m

Jun 29, 2023

Has help me to appreciate more on how technology has advanced and learn a lot about troubleshooting. Thank you Google

By Dimitrios D

Apr 10, 2023

Just started my courses. The teaching method looks so easy and understandable

Exceptional job gentlemen !!!

Thank you

By Suthirak P

Feb 8, 2023

Introduce you to a lot of the basic of IT. The video production is high as well. Really fun to go through the course.

By Zamir Q

Feb 8, 2023

this course taught me to think like google. I learned how to act and behave like a primary IT professional. thank you

By Skyler E

Oct 17, 2022

Nice intro for IT, good basis for terminology alongside good foundation to expand upon the complex subjects further.

By Luis A

Oct 11, 2022

Helped me understand the foundations of a coumputer architecture and give an overview of the technical support role.

By Macedo J

Aug 18, 2022

Ótimo curso para imergir na tecnologia da informação. Somente acessando você terá a sensação que eu senti ao praticar

By Sabbar B Z E

Aug 1, 2022

(Google IT Support Professional Certificate)

It requires time, dedication, and commitment, It was worth it...Excellent

By cyril c g

Aug 1, 2022

This course is very inhteresting and i can say i have the basics of all the it courses out there through this coursse

By Daphne K

Jul 23, 2022

Very infomative and motivational. Best take away was I may not know all of the answers but I am excited to find them.

By Amaan M

May 7, 2022

It's really very nice course and very helpfull to students and any one who want a growth and change in their career.

By Trinh A N

Apr 25, 2022

Great course! Highly recommend this for anyone who is interested in learning about how computers and IT support work.

By diallo a

Mar 31, 2022

I really love this course. I have learned very useful things about binary code, customer service, troublshooting, ...

By Atila S

Feb 21, 2022

Thought it would be hard, really motivating to see how easy it was. Good intro topics to begin with, nice work team!!

By Abdula A

Feb 21, 2022

If you are looking for a career in IT: take it. Do not pass it. Learn something new for you to grow just like a tree.

By nicholas a r

Jan 25, 2022

i thought the course tought me alot more about general computing information and has me interested in learning more.