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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,841 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

HM

Dec 27, 2021

This course clarifies everything you need to clear your basics for Technical in IT. Even though I am already in IT Field but i come to know some new methods and techniques for troubleshooting process.

YC

May 24, 2020

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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6801 - 6825 of 10,000 Reviews for Technical Support Fundamentals

By Christian P

Nov 20, 2021

Very informative. I enjoy all the little quizzes and assignments at the end f each section. Really keeps you engaged.

By Imahri G

Oct 19, 2021

It was a really good course with excellent fundamentals and a wide variety of information to learn and level up from.

By Candace P

Sep 19, 2021

I'm grateful Google has created this course to help me further my knowledge and pursuits within the IT Support Field.

By Francisco G B

Aug 31, 2021

Even having a soft computer background, the course was interesting and I'm very looking forward for the next modules!

By Christopher M

Aug 26, 2021

A really engaging group of people and excellent lessons made getting through this material a pretty great experience.

By Florin P

Aug 1, 2021

I had a great time during this course. I found the information very useful and presented in a clean and friendly way.

By Sayed A

May 14, 2021

It was a very great experience as I have learnt more than I thought I would. Thank you very much for the opportunity.

By Stella I

May 5, 2021

Great course. The Tutors were awesome. This foundational course has motivated me to further the entire course levels.

By Brandon S

Apr 27, 2021

What a great way to get your first baby step inside the world of IT great stepping stone to understanding the basics.

By Yassine H

Jan 21, 2021

very good course that will help you understand the world of it more and get the basic fundamentals to get you started

By Jacob R

Dec 21, 2020

I went from zero knowledge to a great hardware and software foundation just by completing this course. Life-changing!

By Steven Y C

Dec 19, 2020

The course is a great introduction to what IT is and gives you an idea about which area of IT you may wish to pursue.

By Nayan K R

Dec 13, 2020

As it is a course from Google, the expectation was high and that was nailed excellently. But it should be more broad!

By Blaine B

Nov 13, 2020

Very good introduction to the IT field, interesting and concise enough to keep me interested and eager to learn more.

By John U D

Nov 9, 2020

Best Course Ever. Thank you very much for all the Google Team involved in this course. Thank you very much. Thank you

By Kendall S

Nov 5, 2020

This is a good course for learning the basics of computer technology. It builds up your curiosity for future courses.

By Eduardo j G R

Oct 24, 2020

Es muy útil para las personas que estan pensando en tomar una carrera relacionada a las tecnologías de la información

By Matthew W

Oct 17, 2020

Excellent introduction to IT and customer support. The instructors are all engaging and dynamic. The labs are useful.

By alejandro g

Oct 7, 2020

This course offers more than expected. It's an easy way to learn the basic activities for the technical support role

By Saumya

Sep 30, 2020

i am very happy i have completed this course within time learned alot and ofcourse ! i loved working on lab session

By Aisah

Sep 23, 2020

Really helped me alot and motivated me to learn more about the IT field and the endless opportunities it can give :)

By Teresa B M

Sep 12, 2020

It made me excited about the rest of the courses in the certificate program. I wish this was available 10 years ago!

By Joel A C T

Sep 11, 2020

Pretty cool course. I have learned a lot in this google course. Thanks to all instructors teaching in this course. :)

By Dande G D

Aug 24, 2020

Its an awesome journey that made me feel so confident and helped to be more passionate towards IT. Thanks a lot team!

By christy s

Aug 20, 2020

i really enjoyed this course I feel like im a bit savvy while that helped me I felt it wasnt necessery for completing