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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,780 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

SD

May 15, 2020

I actually have some experiences in IT so doing the course was very easy for me, but the content is awesome. It will be really beneficial for a beginner. I am looking forward to complete next courses!

SS

Feb 3, 2022

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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6651 - 6675 of 10,000 Reviews for Technical Support Fundamentals

By John K

Aug 31, 2022

Excellent overview done very efficiently at just the right pace. I am looking forward to continuing with this format!

By Jonalin S

Jul 16, 2022

I really enjoyed the online course .this was my first online class. I am looking forward to taking more online classes.

By K T

Jun 27, 2022

I loved it! I do wish that there were more practice quiz's or maybe a seperate section with a shloo of practice quiz's.

By Thalente P N

May 30, 2022

Fantastic I Love the course, very freindly speahers and Lectures,and I can definatly recomend it to others. Thumbs Up!.

By Joseph M

Mar 28, 2022

This course has a lot of great information! I think this is a great experience to get a kickstart into the IT industry!

By Michael P W

Mar 23, 2022

I will say with 15+ years in IT I learned a few things in this course. I look forward to moving forward in this course.

By Cameron D

Mar 23, 2022

Very well put together, easy to follow, and accessible for anyone regardless of their prior experience with technology.

By J. B

Mar 7, 2022

Great Course that is broken down into very digestible chunks. Delivered in a very mild manner non-intimidating format.

By Melonie M

Mar 2, 2022

A very well-paced course for all types of learners. I also love the community and discussion forums within this course!

By Jessica Z P

Sep 20, 2021

Amazing! You can definitely start without any tech knowledge and complete it prepared to go deeper on technical skills.

By D M

Jun 19, 2021

Amazing walk through for beginners or anyone interested in learning in depth of the Computer we use today. Great Course

By Mohamed E H

Apr 27, 2021

It's an amazing course and clearly explained in detail I recommend it to anyone that he wants to start on the IT teack.

By Francis U

Apr 2, 2021

The program is wonderful. I have learn a lot about IT support, now am sure this is where my interest is, career in IT .

By Alexander W

Apr 2, 2021

Not only is this certificate super clear and concise but also very easy to complete and understand the course material.

By Hussein I

Mar 17, 2021

This module is really amazing, I can explore information technology well. hopefully it can be useful in its application

By Mark A

Mar 1, 2021

The technical support fundamentals really helped me understand more IT support and all the elements associated with it.

By SANDI S H T

Mar 1, 2021

I love this course, So thankful for Google and Coursera forgive me the challenge to participated in this amazing Course

By Jorge A

Feb 17, 2021

I like the great extent of material all presenter provided. I also liked their personal experiences. Thanks for sharing

By Gabriel O

Jan 25, 2021

It is interesting experience i enjoy the way the facilitator took each course module. Thanks for this great experience

By Alexis R

Dec 19, 2020

This is a great course. It's broken down so that it is easy to understand. The videos included are not too long either.

By Miles S

Dec 18, 2020

I really enjoyed this first course. It has already taught me a great deal and I look forward to seeing what is to come.

By Junio C

Dec 10, 2020

Foi muito bom o curso, aprendi muitas coisas que vou levar comigo para onde eu for, ganhei uma experiência maravilhosa.

By SeanYe

Dec 9, 2020

very knowledgeable teachers.. lots of information delivered quickly but the stress was eased by the easy going teachers

By Tural M

Nov 24, 2020

While packing a lot of info in short videos, everything is explained efficiently and easily so everyone can understand.

By Maria E

Nov 22, 2020

Excellent course to introduce the fundamentals of IT Support work to help you on a new journey through the world of IT.