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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,780 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

SD

May 15, 2020

I actually have some experiences in IT so doing the course was very easy for me, but the content is awesome. It will be really beneficial for a beginner. I am looking forward to complete next courses!

SS

Feb 3, 2022

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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6701 - 6725 of 10,000 Reviews for Technical Support Fundamentals

By C D

May 14, 2020

I have enjoyed how organized and detailed the course has been and look foward to star on the next parts of this course.

By Paul M

May 11, 2020

A very enjoyable and valuable course. Very well presented with a lot of preparation evident in the content and approach

By Shivam P

May 7, 2020

It was a wonderful experience to learn and also like the way experts teaches and uses different platforms for practice.

By Joseph U

Feb 21, 2020

The course was very interactive and well simplified for even people with little or no prior IT knowledge or experience.

By francis D

Jan 25, 2020

This Course is great. it covers a lot of information needed for a someone interested in I.T. it is a foundation course.

By Kelly O

Dec 10, 2019

Super impressed with the quality of content and how much I have learnt. Thank you Google, my employer's would be proud.

By Kushal V D

Dec 7, 2019

Thank you so much Coursera for giving me this amazing opportunity to study Technical Support Fundamentals i love it😊😍

By Manjunath H

Mar 3, 2018

FELT GOOD AND IT'S EASY TO GET EVERYTHING THE OVERALL ASSEMBLED COURSE IT AWESOME, AND A NEW USER CAN EASILY UNDERSTAND

By Christopher M

Feb 6, 2018

Course is well done. If you have questions or issues, the discussion forums usually have clarification and suggestions.

By Jamshaid A

Nov 17, 2024

It's the best course to learn about the basics of IT. I really enjoyed through out my learn experience in this course.

By isaiah p

May 24, 2024

I learned a lot of information and I'm glad I took it. Now I know I want to keep studying in the field of IT industry.

By alden m

Oct 5, 2023

I enjoy every topic in this course. From the computer and its parts to troubleshooting and interaction with the users.

By jose h

Apr 30, 2023

I loved the course's super excellent way of learning. Everyone made it easy and fun to learn this super helpful topic.

By Lisa R

Apr 18, 2023

It was a wounderful experienc despite personal issues. I am greatful that I had the opportunity to complete it. Thanks

By Imari N T

Apr 15, 2023

This was a good course. I really liked that i was able to come back to it and still access everything for a refresher.

By Minindu B

Mar 21, 2023

This is an amazing course. This course helped me to do more things just like how to face an interview and more things.

By Mewmew 2

Mar 10, 2023

Love this course some of it was scary with certain information and some definitely gave me the motivation to continue.

By Cheryl J

Feb 15, 2023

This was an excellent overview of IT Support. The scope and depth were very appropriate for an introduction/refresher.

By Rob W

Feb 2, 2023

Great introduction. It held my attention and the instructors were engaging and informative.

I'm ready to keep going!

RJW

By Omer F E

Dec 8, 2022

These courses are pretty good in starting to understand what you want to do and what you will face with in the future.

By Toyosi O

Oct 14, 2022

I enjoyed it, it's so refreshing and I also learnt a lot of new things about taking my customers happy and satisfied.

By Richard D

Sep 27, 2022

Para quem busca se aprofundar na área sem ter conhecimento ou, para quem buscar uma atualização é um EXCELENTE curso.

By Yazid U

May 23, 2022

Great course which not only giving technical details but can overseeing the concept and arts of IT Support methodology

By Dhairya S

Apr 26, 2022

Great Course for beginners like myself covers all the topics needed to start your journey as an IT Support Specialist.

By Sabeen K

Apr 24, 2022

this course is very informative. I have learned a lot of things in this course. thanks to the Google and entire team.