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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,841 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

HM

Dec 27, 2021

This course clarifies everything you need to clear your basics for Technical in IT. Even though I am already in IT Field but i come to know some new methods and techniques for troubleshooting process.

YC

May 24, 2020

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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6751 - 6775 of 10,000 Reviews for Technical Support Fundamentals

By Kehinde O

Nov 9, 2020

This is an awesome course! It contains a whole lot of information to get one started in an IT Support role. Well done!

By Dharmika K

Nov 7, 2020

The course has given me lot of information and the teaching was awesome and inspired me to dig into the topics deeper.

By DANIELA D

Nov 5, 2020

Muchas gracias. El método de enseñanza es adecuado para aprender efectivamente, me voy cargada de nuevos aprendizajes.

By Kendra B

Nov 1, 2020

Incredible course!! I learned so much and am so thankful for the opportunity to learn through your program. Thank you!

By Vemuri l

Oct 18, 2020

Excellent explanation by all the mentors of this course. I got more interest to learn all the knowledge in this field.

By Dennis E

Oct 6, 2020

Very interesting course....I love every single bit of knowledge shared during this course..Thank you very much Google.

By David A F B

Sep 22, 2020

Usefull for starting to learn and the google learning plataform for labs was something amazing to get you hands on lab

By Pritam N

Sep 21, 2020

Its quite good. At the end of the session I learned lot about OS and LINUX operating system.

Really I love this course.

By Rolan B

Sep 7, 2020

I loved this course. It was really immersive and coherent, and everything was explained in a very straightforward way.

By Luis B

Aug 31, 2020

Very basic intro, but concepts are explained very clearly and represent strong fundamentals for the field in practice.

By Diego R

Aug 31, 2020

Excelente para comenzar dentro del area de TI, reforzar todo lo aprendido y aprender de los expertos con su dia a dia.

By Matthew A T

Aug 9, 2020

It was a great start and seeing how this is structured and taught I look forward to the next component of this course.

By Alan N

Aug 3, 2020

good overall coverage of what you will be learning In this course and some things you will experience In the IT field.

By Omar R

Jun 19, 2020

Great course, has helped me to create more discipline in my life, and challenge myself to make it better for my family

By Anthony J

May 19, 2020

A very interesting style of learning, excited to delve deeper and acquire more knowledge on IT, thanks for the support

By Akansha P

Apr 30, 2020

The was amazing, I suggested my friend enroll in this course. I learned lots of thing about computer and how it works.

By Andrew k

Apr 21, 2020

Course is really insightful, helped sharpen and remember what i had forgotten and intend to learn more from this site

By Eddyanto H

Mar 16, 2020

Really a wonderful course to help people learn about becoming an IT Support, Thanks so much for making this available.

By Dean M

Mar 8, 2020

It was a very interesting and informative training with all important aspect of technical's support role. Great Class!

By Jean G I

Jan 8, 2020

I'm pleased with the course! I would like to recommend this course to learn more about computers and computer service.

By Sabrina M

Nov 23, 2019

excellent. It was nice to see an assortment of every-day Googlers discussing the topics on these instructional videos.

By Muhammad H

Nov 6, 2019

So far so good.. looking forward to complete the specialization.. The standard of the course is just simply so high..!

By Katie H

Oct 12, 2019

Although already employed in IT, this was a good refresher and filled in some things I had not learned over the years.

By Miles B

Sep 11, 2019

Come on give us more although what happened to Rob Clifton, and I'm a program manager at Google. course on interview

By Janeem M G

Aug 12, 2018

Great way to introduce new learners to the field of IT. Instructors are awesome and i enjoyed the coursework thus far.