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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,780 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

SD

May 15, 2020

I actually have some experiences in IT so doing the course was very easy for me, but the content is awesome. It will be really beneficial for a beginner. I am looking forward to complete next courses!

SS

Feb 3, 2022

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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6526 - 6550 of 10,000 Reviews for Technical Support Fundamentals

By M_ A

Jul 14, 2021

This course help me to understand the fundamentals of IT it's really helpful especially if you want to start from scratch

By Meghna j

Jul 7, 2021

it was a great opportunity for me to learn from technicall experts . i would like to thank all mentors during this course

By Deleted A

May 25, 2021

For the most part, this course was fairly straight forward. This was actually a nice review of what I learned in college.

By Kay

Apr 30, 2021

Good introduction to the role of technical support. Good starting point for someone looking to start their career in IT.

By Badri A

Apr 7, 2021

i believe this course is good showing kinds of IT career you could specialize and it also gives you basic knowledge of IT

By Benjamin S

Feb 10, 2021

Loved the way the tutors were able to connect with me and help me understand the different concepts in technical support.

By FAZAL A M U

Feb 4, 2021

This course was beyond my expectations. I like how humble and patients were the instructors, I learnt a lot of new stuff.

By Abu b B

Jan 6, 2021

I really enjoyed this program and i never expected to from an online class; I now see the ocean life in a whole new way.

By Ruth K

Dec 24, 2020

Good overview of Information Technology basic information. Provides a good foundation to learn more detailed information.

By Patrick O

Dec 14, 2020

Very good broad overview of IT concepts that doesn't assume any prior knowledge of the student while still being detailed

By Alex C

Dec 9, 2020

Only one word, happy for my perseverance in doing this. And of course thank you for you all guys for letting this happen.

By Sudharsanan E K

Nov 17, 2020

This Course is very helpful to start a career in IT. I looking forward to take upcoming courses in IT Support Specialist.

By Anjana K

Nov 11, 2020

This is the best course i have ever come across...It was soo satisying and i learned a lot that happens in the IT sector.

By William C

Nov 9, 2020

Topics are clearly explain by the instructors in a simple to understand technical terms even without prior IT knowledge.

By Vincent

Oct 24, 2020

Best engaging course ever. The instructors are clear and precise and the qwiklabs are giving learners a sense of reality.

By Jake M

Oct 14, 2020

This course was a bit of an eye opener into the world of IT support and what the possibilities are for myself and others.

By juan a

Oct 4, 2020

El curso fue muy interesante ademas que educativo bien enfocado hacia lo que necesita un aprendiz en el tema tecnologico.

By miguel s

Sep 27, 2020

It was a great course. I thought it was thorough and give a novice IT person confidence that it's not as hard as it seems

By Carolyne G

Sep 6, 2020

Very resourceful course, engaging instructors. I would highly recommend it to my friends. Thank you, Google and Coursera.

By Bryan J

Sep 3, 2020

A very informative and a well put together course. The videos are great and the quizzes really help retain the knowledge.

By Adnan S

Aug 30, 2020

This course of Technical support specialist by google is a wonderful job. the content and the instructors are incredible.

By David B

Aug 17, 2020

Instructors were enthusiastic, knowledgeable and communicated well. Material was pertinent to being reintroduced into IT.

By Abdullah

Aug 11, 2020

I think this was a great course to have a hands on to the technical support field. I would totally recommend this course.

By Kuldeep K

Jul 26, 2020

Great thanks to Google support team for developed detailed content for this Technical Support Fundamentals certification.

By Melvin P A

Jul 13, 2020

It was a great introduction to the IT field and I'm looking to expand on this knowledge and continue through this course.