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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,780 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

SD

May 15, 2020

I actually have some experiences in IT so doing the course was very easy for me, but the content is awesome. It will be really beneficial for a beginner. I am looking forward to complete next courses!

SS

Feb 3, 2022

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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6426 - 6450 of 10,000 Reviews for Technical Support Fundamentals

By Eric S P

Mar 14, 2018

Great overview of the knowledge and skill fundamentals. It is an easy one to finish quickly and move on to the next module.

By Abdullahi A D

Mar 6, 2018

its very useful and helpful to understand basic of IT technician. i will recommend if you are going to know about computer

By Dennis B

Jan 25, 2018

Great course, labs were easy to use and I can away feeling like I had a real understanding of the introductory information.

By Nay L A

Apr 26, 2024

Excellent Course!!! We gain a lot of knowledge and practice. I want to express my gratitude to all those who are related.

By Lee T

Jan 19, 2024

This course is exactly what the IT industry needed, and much better than any other entry level certification I have taken.

By KJ S

Dec 15, 2023

I loved it! I learned a lot about troubleshooting and the best ways to have soft skills and communication with a customer.

By Christopher M

Nov 13, 2023

This course was very informative, it opened my mind to the wide range of possibilities. Looking forward to learning more.

By Deborah o

Oct 24, 2023

I enjoyed the journey and the teachers involved in this course. Taking this course is one of the best thing that i've done

By Heherson D

Sep 11, 2023

It helps me a lot and gives me a wide range of knowledge about networking, troubleshooting, installing software, and more.

By Deepanshu s

Jul 24, 2023

course was great ..just a little worries how google will hellp to get a job ..no idea..let me know if you can help me with

By Mark A M

May 24, 2023

I learned a lot, in this course thanks for building a flatform that educate people who has a dedication to grow and learn.

By André S

May 13, 2023

I'm glad that i took this course, very well prepared and easy to get through. For sure helped me hone my knowledge in IT!

By Shaban E

Mar 1, 2023

am happy for the great work you guys are doing to help out in giving everyone an equal chance to education... thumbs up...

By Overton S

Mar 1, 2023

There were a few moments I was confused, but after taking a step back and thinking it through I was able to figure it out.

By Aaron C

Feb 20, 2023

A great course for beginners in IT. Provides a thorough introduction to the fundamentals of IT in a very approachable way.

By Karen H

Oct 23, 2022

I learned a lot during this course. I am a beginner as far as technology goes, so this course gave me a great foundation.

By Pratomo N

Oct 9, 2022

Easy To Understand , Instructor seems really love what they doing , and the materials for learning is really well tought.

By Ubaid

Aug 24, 2022

Excepionally Amazing, This Course has alot more knowledge than my networking starting books. Love you Google and Coursera.

By Ali H

Aug 7, 2022

very flexible and I learned a lot. Videos are precise and concise, and the quizes do a great job of testing what Ive lean

By Daimion F

Jul 26, 2022

Thank you very much for allowing me to learn and start building a better future for myself and for the technology industry

By Larell C

Jun 20, 2022

LOVED REALLY OPENED MY EYES TO THE SIMPLICITY OF IT SUUPORT I THOUGHT THIS WOULD BE HARDER TO LEARN HAN OPEN HEART SURGERY

By Jesus A M L

May 24, 2022

This course was great! I learned new things that I didnt know in other courses I have taken. I will recommend to my peers.

By Songra L

Apr 3, 2022

Very good and surprisingly easy high level overview of the concepts and getting learners more interested in the IT field.

By Kai I W

Dec 30, 2021

Entertaining, educational, and still quite relevant despite being made in 2017 :) I learned a lot and am happy to move on.

By Edward K

Dec 4, 2021

Very good introduction! I especially liked the weeks about computer hardware and interacting with people who had problems.