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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,780 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

SD

May 15, 2020

I actually have some experiences in IT so doing the course was very easy for me, but the content is awesome. It will be really beneficial for a beginner. I am looking forward to complete next courses!

SS

Feb 3, 2022

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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5951 - 5975 of 10,000 Reviews for Technical Support Fundamentals

By Yueyang Q

Jul 28, 2020

Great for the beginning of the IT support Certificate. Still need to learn more about the detail in each field. I like the course.

By mikesspaghetti

Jun 27, 2020

I enjoyed it. Helped learned what i would like to do in I.T and a better understanding of certain I.T i didnt have a firm grasp of

By Anthony U

Jun 16, 2020

I learnt a lot through this and i believe with what i have learnt, i will be able to support Customers efficiently, thanks Google!

By Allison B C

Mar 15, 2020

Very interesting. Good start for someone who knows very little about the knitty-gritty of IT but wants to learn more, like myself!

By Joshua S

Jan 31, 2020

good introduction for those that are new to technology, and even those that are experienced, may remember a few things they forgot

By Edward K

Dec 23, 2019

This course is a phenomenal for those looking to learn the basics of Information Technology, computers, networking, etc. in depth.

By Gabriel O

Dec 1, 2019

With lectures from a rich level of experienced professionals, this course has knowledge in it no matter what you think you know...

By Shivam

Nov 5, 2019

This course helps a lot to revise or learn the basics. Google and their engineers do their best and provide good quality of stuff.

By Desmond M W

Oct 4, 2019

This course covers the fundamentals of technical support, communicating the material clearly and effectively via industry leaders.

By Wuing C E F S

Oct 4, 2019

Excelente, me gustó las herramientas interactivas, los video sencillos de entender y el soporte que te brinda el equipo de Google.

By Francisco A

Sep 26, 2019

great videos to learn from. Hands-on material in order to lean all the fundamental material you will need to complete the lessons.

By Felipe A

Jul 28, 2019

Great started course. This is really a great tool for someone with very limited knowledge to a person who has a bit of experience.

By Aaron J B

May 28, 2019

very well done for all skill levels! a great learning tool for beginners and a great refreshers course for more experience people.

By Daniel L T

Apr 26, 2019

After using computers for over 30 years with limited knowledge, it's nice to start learning about the "nuts and bolts". Great fun!

By Sarah B

Mar 2, 2019

Hello! So far so good. The Google team has been excellent and wonderful people to learn from. Thanks for the wonderful opportunity

By komou p

Feb 16, 2019

I'm learning a lot from the course, this is such a tailor made course for everyone I can't wait to complete, you should learn too.

By Kayla M

Apr 15, 2018

I love it! Google and Coursera is doing something amazing, so much beneficial information for me. I'm excited for my future in IT.

By Israel W

Mar 7, 2018

Great course. A lot of learning to be done. On to the next course. Good luck to those starting this course. It'll be a great ride.

By umar a

Sep 12, 2024

It help me to learn easily in this online course certificate while giving a best knowledge about the IT Support Specialist roles.

By Michael P E

Mar 30, 2024

You thought you knew about IT foundation until you get to finish this course! A must for every IT personnel to finish and master!

By Habibi A

Mar 10, 2024

Terimakasih karena course ini membantu saya tentang troubleshooting dan beberapa pengetahuan yang sebelumnya belum saya dapati :3

By Matthew H

Jan 16, 2024

Loved this course, lots of great information that was a review and new information that reinforced the existing knowledge I have.

By YOUSSEF M

Jul 21, 2023

Explaining the principles and basics in the world of information technology in an easy and simplified way. It is really wonderful

By Aakash A

May 28, 2023

it was great learning about all the fundamentals and the online learning experience was also good thanks for such an opportunity!

By Matthew F

Apr 29, 2023

Thank you everyone for all the hard work it took to put this course together. It was very informative and followed a clear path!