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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,780 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

SD

May 15, 2020

I actually have some experiences in IT so doing the course was very easy for me, but the content is awesome. It will be really beneficial for a beginner. I am looking forward to complete next courses!

SS

Feb 3, 2022

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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5826 - 5850 of 10,000 Reviews for Technical Support Fundamentals

By Vasudha N S

Jun 26, 2020

the best online course that i have ever attended. i love it and I have learnt a lot of new things thanks to coursera and google team

By Vasiliki G

Jun 4, 2020

It was such amazing experience! I've learnt all the skills that I need to start my career! Labs also where amazing! Thanks Google!!!

By Amitha M W

May 19, 2020

It was an amazing experience and thank you for crafting a course for beginners in such a clever manner to have a passion towards IT.

By Travis B

Apr 24, 2020

Great introduction to IT, loved the resume and interview portion at the end, most certifications wouldn't cover something like that.

By Sougata M

Apr 19, 2020

This is a great course to start IT Support Certification. It contains lots of basic information about the IT world and it's helpful.

By Robert J L

Apr 5, 2020

Even though I ran into some issues with the labs. This course is really helpful and a good start for anyone wanting to get in to IT.

By Quadri A

Apr 3, 2020

I have enjoyed every bit of this course and I appreciate every Instructor for their detailed explanations. Good Job!! Thank You all!

By Ernesto M (

Feb 3, 2020

The perfect balance of instructors, lessons, and online lab scenarios to keep the pace exciting for like-minded persons like myself.

By Douglas H

Nov 24, 2019

A great introductory course into becoming an IT Support Professional. I look forward to completing the other courses in the series.

By Anderson A

Nov 14, 2019

Sem dúvidas que para um iniciante e o melhor curso disponível! Estou Feliz por realizar este curso e tirar boas notas. Eu recomendo!

By Andrew K K

Oct 1, 2019

I love its simplicity and to the point approach. No jargon whatsoever and it suits any learners educational background!

I LOVE IT!!

By Chris P

Aug 16, 2019

It really did introduce and then supply a backbone for IT fundamentals. It reminds me of the High School class I took way back when.

By Nabil C

Jun 16, 2019

Great class. It covers the thing we've been taking for granted and never really took a deeper look at how it works behind the scene.

By Pat P

Apr 24, 2019

It wasn't difficult because they just covered the basics. Eventually the course will get harder if you want to get that certificate.

By OMER A A B

Dec 10, 2018

Even the terrorists deserve education. Is it because I was born in Sudan that I can not take a certificate and I am a terrorist? WTF

By Justin S

Nov 12, 2018

It was awesome! I learned so much already and I can't wait to continue moving forward. One of the best investments I have ever made!

By Aakashpuri G

Sep 16, 2018

superb training ,easy learning ,how to customer handing ,how customer with discuss and problem resolved technical. thank you Goog

By Jaloliddin

Mar 31, 2018

Very interesting and interactive course! Special thanks to the team Coursera and Google! You always do amazing and grandiose things!

By Steven D S

Mar 27, 2018

Great introduction to how a computer works, and some cool stuff like operating a Virtual Machine, and learning a little about Linux!

By Marshika H

Mar 26, 2018

Informative, insightful and a joy to learn so much in so little time. The video pop up questions kept me interested in the material.

By Dragutoiu M

Aug 13, 2024

It's a great course and easy to go through even as a beginner. I have managed to complete it in just 5 days as a senior technician.

By Nkem E

Jan 29, 2024

One of my best experiences ever. I indeed appreciate thevGoogle team for offering this course. I look forward to the next courses.

By Baby J P M

Oct 22, 2023

Thank you so much. It is my option to be learning Technical Support Fundamentals using the best online learning platform, Coursera!

By Adigo Y A

Oct 10, 2023

A very interesting course. I love it because it is well-detailed yet very easy to understand. Looking forward to the other courses.

By Jay P

Aug 15, 2023

Amazing and informative course! 10/10 would recommend for users that need a refresher or individuals that are completely new to IT!