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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,780 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

ES

Jun 2, 2020

This was a very fun course! I really enjoyed the style and pace of the information given. A lot of technical information was given while the course made it easy to take in and comprehend the material!

NM

Jul 18, 2022

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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5601 - 5625 of 10,000 Reviews for Technical Support Fundamentals

By Nigel D

Jul 30, 2020

It was perfect for brushing up my skills. I could also see this as being good for newcomers who want to learn more about IT and support.

By Heyler F G L

Jul 11, 2020

Este curso es de lo mejor, la manera como se presenta cada modulo las preguntas y las evaluaciones son de mucha calidad 100% recomendado

By Evan N

May 26, 2020

Really awesome introduction to the fundamentals of IT. It covered a lot of information, but I never felt like I was getting bogged down.

By HAJEE A

May 16, 2020

Easy to understand and exercise also very interesting to think. I recommend everyone to start a job to IT support it is the best course.

By Aaron F

Apr 9, 2020

I learned a a lot from this and the labs were quite enjoyable. I see myself coming back to revisit them whenever I need some refreshers.

By Brendan G

Mar 22, 2020

While the site had some issues along the way, overall the content was more than satisfactory, and I look forward to taking the next one!

By William E R

Mar 15, 2020

Very well made course. May need to review it in about a year for outdated info. Particularly about Windows and older networking devices.

By Amit i

Dec 11, 2019

It is very helpful course and i am very satisfied this course this course after completion to get a technical support job opportunities.

By Pedro H P G

Oct 22, 2019

Great course. Everyone interest in IT career must have this course. It gives you the foundation, the ground to you build on it. Perfect.

By Antwon M

Oct 19, 2019

Very simple concepts, easy to understand. The video modules are excellent. The final quiz was also very easy to understand and navigate.

By Adrian R

Sep 30, 2019

It was simply an easy learning experience because I am into computer and technology. Did not even feel like I was in school. I loved it.

By Khadijah A J

Sep 13, 2019

Love what you all are doing, this is a great course and opportunity for those who want to take on a career in IT. Keep up the good work!

By CorderoGarces, V N

Sep 9, 2019

I learned so much throughout this course. I really enjoyed it all whether it was revisiting stuff I already knew or learning new things.

By MUHAMMAD N A B S

Jul 30, 2019

Thank you for the whole team to just make this happen. This course gives me new insight about what can i do in computer. Thanks a lot :D

By Benjamin C

Jul 11, 2019

This course is great for some one that is starting to learn about computers. It does also give you hits of the more advanced topics too.

By Teresa M

Jun 28, 2019

It was fun to learn and very informative. I am learning a lot and slowly turning into a nerd and am proud of it!! Loved learning this!

By Pedro G

Jun 18, 2019

The course was very informative and structured well. I'm finding it extremely user friendly. Well done Coursera making team with Google.

By White D

Feb 7, 2019

This course is awesome, it has simplified contents that can help anyone with less or no knowledge about IT to gear up and start running.

By Francis E

Dec 28, 2018

the instructors are really good. the course gives more than the fundamental knowledge of IT. A whole lot to learn and practical oriented

By Kendra G C

May 1, 2018

I enjoyed going over the basics again. We tend to forget the small things and when troubleshhoting its always good to work from scratch.

By Francisco L

Apr 12, 2018

So, far I have learned a lot. I appreciate this course very much as I believe this will help me in the future in my professional career.

By Jarrod K

Aug 8, 2023

Fantastic course, explains well on the fundamentals of I.T support , definitely recommend to anyone who wants to start in I.T Industry.

By Shaneka Q P

Aug 6, 2023

Was great information, loved the "in person" virtual version of instruction. Loved the hands on practicals and explanation of all info.

By Grayson M

May 9, 2023

Fantastic course! I enjoy the balance of content in this course, I felt that it was a perfect intro to multiple different fields in IT.

By THOMAS G B

Feb 19, 2023

A great introduction to computers and IT support! Keeps you on your toes, though, as some questions on the quizzes can be a bit tricky!