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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
159,908 ratings

About the Course

In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

TR

May 12, 2020

Very enjoyable forums, videos, and interaction as a whole. I have taken similar classes in the past but the way that this course works makes it so much easier for me to be interested and stay focused.

HM

Dec 27, 2021

This course clarifies everything you need to clear your basics for Technical in IT. Even though I am already in IT Field but i come to know some new methods and techniques for troubleshooting process.

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5626 - 5650 of 10,000 Reviews for Technical Support Fundamentals

By Yittle H

May 2, 2020

Loved this course and how all the basics are covered for IT beginners. Looking forward with the next step in the process of my IT career.

By Muhammad M

Apr 19, 2020

i feeling so grateful i will thankful to google and coursera that they design such a beautiful course and very basic module of the course

By Matthew R

Apr 13, 2020

Nice! Feels good to finish! I really liked the class. I have many years experience and I learned new things!! Very glad I took the class.

By Koby Y

Mar 9, 2020

I learned a ton of new information. It was really refreshing to receive all this information, and then apply it to real-world situations.

By Michael S

Mar 8, 2020

Seems to be a pretty good intro course to get anyone into the suject matter, but definitely not as exhaustive and rigorous as CompTIA A+.

By Justin J

Feb 3, 2020

I wish there was more exercises with Bash, but overall a great course. Getting hands on and remoting into a VM was the best part of it!!!

By Loreto L G M

Dec 24, 2019

The course really gave me the knowledge of what an IT Support Specialist should know and what they will be doing on the day to day basis.

By Eric T

Aug 12, 2019

I felt that this course was very very detailed and descriptive and did a lot in helping understand the basics of what it is that IT does.

By William S

Apr 15, 2019

Very nice course that will give you great fundamental of what IT is all about, not only technical but soft skills that is very demanding.

By Sampson F

May 29, 2018

Thankfully it seems that I already knew this, but it did teach me a few more things and give me a different and more in depth view on it.

By Srinivas M

Feb 26, 2018

Excellent course

I learn all the fundamental concepts of Computer hardware, networking, operating systems, security, troubleshooting etc.

By William A C

Feb 23, 2018

Very good course for IT Technical Support Fundamentals. I would recommend this course for anyone thinking about getting into IT Support.

By Daniel R

Feb 19, 2018

This course does a great job with introducing people to tech support and makes them feel welcome to the field. Very informative and fun.

By David B

Jan 26, 2018

Better than I expected! It was well thought out, organized and a great way to kick off the series of courses necessary for certification.

By Brandon H

Jun 11, 2025

It covers the basics to get a understanding of what Information Technology is. You gain a new level of knowledge wanting to learn more!!

By Raisul I

Dec 15, 2024

It was great learning fundamentals of technical support. Though it was foundational, but it was quite professional and fully explained .

By Terry E

Dec 13, 2024

Informative for a beginner like myself. I don’t believe this alone is going to get you a job but for sure a step in the right direction.

By Jayy G

Sep 23, 2024

All the instructors were great at teaching the respective IT modules and breaking it down to where anyone can pick it up and understand!

By Rodolfo H J

Jun 2, 2024

Very informative. I went through it to refresh my knowledge. It was a fun experience relearning stuff that would otherwise be forgotten.

By Deleted A

Mar 17, 2024

I enjoyed that it catered to my learning needs, I learn best hands on and I was able to learn doing just that with hands on practical's.

By Rita R

Feb 29, 2024

Finally done Thank you. I give *****. The course helped me to learn new skills, and the Help support was very accommodating and helpful.

By Jaywant S

Oct 13, 2023

Coursera is a legit and a well-renowned platform that offers high-quality courses, specializations and degree programs. Really I like it

By Carlos S

Jun 23, 2023

Was really helpful and exciting whole the time spent on it, really thanks to Google I'm really improving my IT skills and knowledge too.

By Stone C

Jun 18, 2023

Very informative and well formatted and well paced. Great intro to IT fundamentals. Can't wait to continue with the rest of the courses!

By David R

Feb 8, 2023

Great crosssection of materials covered and breadth of instructors who are informative at an introductory level in each of their fields.