Chevron Left
Back to Technical Support Fundamentals

Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,780 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

ES

Jun 2, 2020

This was a very fun course! I really enjoyed the style and pace of the information given. A lot of technical information was given while the course made it easy to take in and comprehend the material!

NM

Jul 18, 2022

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

Filter by:

5576 - 5600 of 10,000 Reviews for Technical Support Fundamentals

By Chris

Jul 25, 2021

In my experience of studying cyber security at Westchester Community College, I can genuinely attest that the subject matter is relevant

By David B

Jun 13, 2021

Excellent overview of key concepts, terminology and ideas. The learning modules were varied and kept my attention throughout the course.

By Emmanuel H D

Apr 15, 2021

This was really inspiring and helpful, and I'm grateful to google and the amazing instructors for making this happen. Thank you Google.

By Choon Y

Apr 10, 2021

This course is amazing, it gives foundational knowledge about IT and also technical support. I am excited to enrolled to another course.

By Oluwatoba O (

Apr 8, 2021

A great course that'll help me grow in knowledge and in the practical aspect in my IT field. I haven't gotten my certificate yet though.

By Samson W

Apr 7, 2021

It gives me a glimpse of Information Technology and looking forward to take the next consecutive courses to be an IT support specialist.

By umar c

Mar 16, 2021

I think for a beginner this is a great course to build foudational knowledge, very clear and simple and no previous experience is needed

By Achmad R R S B

Mar 2, 2021

so much fun to have learned this course. i hope i have never settle what i have done before, always improving my skills in the next day.

By Bigirimana A

Feb 21, 2021

Course was good overall. I will not take the time to discuss in detail the information taught; was delivered well and was valuable.

it

By Deepak K

Feb 18, 2021

Very good course if some one wants to change their thinking about online studies and if someone wants to enter into the world IT support

By Calasanz R Z

Feb 11, 2021

Learning this new skill for me is so much fun and I want more :) And I am taking this opportunity to give thanks to Coursera and Google.

By Sriharsha R

Feb 1, 2021

Well I have learnt lot of interesting stuff in this course. I thank every Lecturer for teaching such good things in a very clear manner.

By Jamie B

Jan 10, 2021

This was a great course and I thoroughly enjoyed taking it. I found it to be interesting, informative and at times somewhat challenging.

By Marcella H

Dec 29, 2020

It gave me a good overview of the different components involving IT. I feel like I have a better idea of what I'd like to specialize in.

By Duhat W

Dec 20, 2020

Excellent course and very informative. I enjoyed the external tools. Will keep coming back for reviews in the course. Thank you so much!

By Aukarsh S

Nov 25, 2020

I loved learning easy to understand and particle lab examples make learning easy.

Special thanks to Princes Trust for this opertunatity.

By Mariangel A

Nov 21, 2020

Un curso muy completo, lleno de información super útil e importante y además explicado de una manera que hace más simple su comprensión.

By Christine T

Nov 18, 2020

Very thorough, gives you all of the tools needed for success and teaches material in perfect bite sized chunks that are very accessible.

By Laura W

Nov 15, 2020

I would highly recommend this course. The speakers ,the lessons and the labs are all put together in such a way that made learning easy.

By Winaflor I

Nov 14, 2020

Easy to understand especially for beginners like me. I am very grateful to Coursera and Google for offering this amazing course. Superb!

By Randal A

Oct 10, 2020

Loved it! Really informative and I felt as if I learned a good bit on the technical side nature of many of the applications I use daily!

By Donna T

Oct 4, 2020

This course was very informative and I will definitely use the skills that I have learned throughout this course in my future endeavors.

By Sazia M

Aug 28, 2020

This course is excellent. I gather more knowledge in this course. This course is very helpful who want to learn about technical support.

By Bryan M

Aug 9, 2020

Great introduction to the fundamentals of IT. The experience of the entire course feels genuine. The virtual machine labs are excellent!

By chandrakant D s

Aug 7, 2020

This course helped me to build self-confidence that I can learn much more about Information Technology which is used in day to day life.