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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,780 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

ES

Jun 2, 2020

This was a very fun course! I really enjoyed the style and pace of the information given. A lot of technical information was given while the course made it easy to take in and comprehend the material!

NM

Jul 18, 2022

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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5651 - 5675 of 10,000 Reviews for Technical Support Fundamentals

By Mirza Z Z

Sep 14, 2020

This course helps me to refresh what i learn in college as well as learn other things in IT support such as troubleshooting and others.

By Komal K

Aug 22, 2020

it is an awesome course I have learned all the fundamentals of a computer with such an ease thanks for building such an awesome course.

By Roland H

Aug 20, 2020

I really learned a lot from this course. Great course for beginner, and a refresher for someone like me! Thanks to all the instructors!

By CHARULATHA. S

Aug 20, 2020

This course was very useful.it was very interesting too.the labs were wonderful.overall i had an amazing experience opting this course.

By Jay S

Aug 8, 2020

This was a great intro course. I think anyone looking for a new career should take this course, just to see if it sparks some interest.

By MD .

Jul 18, 2020

I am working in IT and wanted to do a refresher on the fundamentals and this course is really worth it. Good job Google and thank you.

By Priscilla H

Jul 5, 2020

This was incredibly interesting and rewarding to learn! I look forward to applying these skills and helping people during in my career.

By Braulio M d M

May 30, 2020

Excellent! Through a technical language, but using simple didactics, he manages to achieve the goal of teaching and preparing for work.

By SHAIK I

May 11, 2020

Amazing experience,nice experienced and user friendly faculty who helped to teach every topic with ease.Thank You Coursera and Google.

By Carlos E

May 2, 2020

Great! congratulation a google and coursera for this work, nothing is perfect in this life, but this is almost perfect. Is pure talent.

By Vasil M H S

Apr 30, 2020

This course is everything that one needs to dive into the field of IT. A big shout out to the team at google for designing this course.

By Piyush K

Apr 24, 2020

i really enjoyed this course . as it built a very nice foundation to my IT career. it gave me through knowledge about my chosen field .

By Ayinde A

Apr 12, 2020

This course really worth your time..... Give it a try and your time will be well spent. I learnt a lot about the basic knowledge of IT.

By Mihir W

Apr 10, 2020

A very Easy to learn Course. the course will guide you through all the basic computer maintenance items in a easy to understand manner.

By Rozina A

Apr 3, 2020

It was a great learning. This gave me a foundation work on how the computer works and the background to continuously build my knowledge

By Habib N

Mar 29, 2020

A very interesting course, i am very happy to take this course and am looking forward to taking other courses from coursera and google.

By Natasha S

Feb 11, 2020

Really enjoyed this course and all of its content. There were a few hiccups with the QuickLabs assignments but they were taken care of.

By FIROJ

Sep 3, 2019

I am very happy to do a Google IT Support Professional certification course and I want to thank all the teachers and mentors of Google.

By Mustafa A

Jul 30, 2019

it is very helpful, cover a lot of topics. I learnt a lot of things even though I am Network Eng. thank you Google thank you Coursera.

By Brian A R

Apr 21, 2019

Very informative. Wide range of discussions on topic. Forums available for class discussions, and or questions and comments. Thank you.

By Kim D

Feb 23, 2019

This is an excellent course. It breaks down each process and allows for practice to allow for a complete understanding of the material.

By Michael S

Jan 21, 2019

Good course. I will recommend people to take it and note when I see Cert on resume that they would know Technical support fundamentals

By Kenneth S

Oct 5, 2018

This has been a great introduction to the topics. I look forward to seeing how the rest of the "deep dives" go in the upcoming modules.

By Ruben M

May 28, 2018

Loved it, a bit on the basic side in contrast with my experience but I did learn a couple of best practices hints. Excited to continue.

By Rena L

Mar 1, 2018

Explanations of how computers work and real world comparisons were very helpful and helped bridge some of the gaps in my understanding.