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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,886 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

KH

Apr 29, 2022

I think it was a good start at the fundamentals course. For me being out of school so long and technology has come a long way since I graduated high school. So this course helped me start from scrach.

HM

Dec 27, 2021

This course clarifies everything you need to clear your basics for Technical in IT. Even though I am already in IT Field but i come to know some new methods and techniques for troubleshooting process.

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9001 - 9025 of 10,000 Reviews for Technical Support Fundamentals

By Andre D L

Aug 17, 2020

Provides a great overview of tech information. Amazing for beginners with no tech experience.

By Allan B

Aug 13, 2020

The experience was great and it made me motivate to continue learning on this course. Thanks!

By James L

Jul 25, 2020

Excellent foundation to start with and prepares you for a new journey that will be rewarding.

By Ajay k P

Jul 3, 2020

Explanation is really good, I am a science group student still i can understand the concepts.

By Esteban C

Jun 30, 2020

Me gusto mucho, creo que tiene contenido muy bueno para empezar en el mundo de la tecnologia.

By TAHMEED M

Jun 30, 2020

full with knowledge. i must need to revise these videoes more and more to get more knowledge!

By Randy S

Jun 20, 2020

Great course for an introduction to IT. Highly recommended and thankful for the opportunity!

By MOHIT P

Jun 8, 2020

That was a really enjoyable content Coursera makes the leaning easy and more understandable.

By Fidelis I

Jun 7, 2020

I have leaned the basic of IT support like computer networking and interaction with customers

By Saeedah M

May 17, 2020

I know this is just the fundamentals, but even during this pandemic, I'm eager to keep going.

By Herbert G

Apr 24, 2020

AWESOME!! Learning new things is always fun. Information that I can use and change my career.

By Alex L

Mar 29, 2020

Solid fundamentals. Clear, easy, and not intimidating at all. Really demystifies a lot of IT.

By Gaëlle L V

Dec 25, 2019

Very good course about the basics of IT in general and IT support. Makes you hungry for more!

By Jhon C

Dec 24, 2019

I absolutely love it. I am amazed by the amount of quality knowledge embedded in this course.

By Jorge E P

Dec 11, 2019

awesome!!, if you want to start, here is the path, bur don't settle take thw whole course ;-)

By R A

Oct 28, 2019

In a few words, this course really great for people who needs more knowledge about computers.

By Robert P

Jul 12, 2019

Great coarse some parts my seem a bit basic to some people depending on the experience level.

By CHARLES M

Jan 28, 2019

Must course for everyone as everyone need to learn about basic computer to survive in future.

By Kyle J

Dec 22, 2018

Very good introduction to a number of different IT topics. Easy to understand for beginners.

By Ashkan M

Jul 28, 2018

great into, i like how it gives you a little of each section and what to expect going forward

By Soha M

Mar 26, 2018

It was a very interesting course with a new vision of a technical support.

Thanks Google :)

By Brian J

Feb 27, 2018

So awesome to learn so much about the world of IT technical support. cant wait to keep going.

By Agustin O

Feb 19, 2018

The basics are great to start out with, makes you want to learn more and see where things go.

By Joshua O

Jan 23, 2018

Very good information to get a grasp on what I am going to be learning in the future classes.

By Tayo R O

Nov 23, 2024

I found this course informative as it broadened my knowlegde on the things i thought i knew.