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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,841 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

HM

Dec 27, 2021

This course clarifies everything you need to clear your basics for Technical in IT. Even though I am already in IT Field but i come to know some new methods and techniques for troubleshooting process.

YC

May 24, 2020

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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7626 - 7650 of 10,000 Reviews for Technical Support Fundamentals

By Parker J

Apr 10, 2019

Excellent course! Very happy that I saw the advertisement on YouTube. This is definitely the right start.

By JD D

Apr 9, 2019

I really enjoyed this course. It was a great introduction into the world of being an IT support specialist.

By Shaun A

Mar 19, 2019

I absolutely loved it. It was so easy since I knew so much already, but it was nice to learn new stuff too.

By James W

Feb 11, 2019

This course is a great fundamentals course for those just wanting to get their feet wet in the world of IT.

By Mathieu R

Nov 3, 2018

This course was a great introduction to IT and I am really excited to see what other courses have to bring.

By I J N

May 27, 2018

Am very much impressed. The instructors and the content of this course is so beautiful and super. I love it

By Michael D D

Mar 15, 2018

Lots of good content. I really enjoyed being able to work at my own pace whenever it was convenient for me.

By Bablu K

Mar 12, 2018

It goes without saying that the course is very interactive and teaches concepts that you need. Well-done!!!

By Bridgette W

Dec 24, 2023

The information is covered in a way that is both easy to understand and easy to apply to labwork questions

By Thiago A

Aug 20, 2023

Exceptional, complete didactic, a great first step in an IT career is possible to choose with this course.

By Felicity R

Aug 2, 2023

The learning content is really well organized. Learned the basic fundamentals of hardware and software .

By Eric

Jul 2, 2023

It was a great experience and great learning time and I look forward to becoming an IT support specialist.

By Shaketra C

Jan 22, 2023

This course was great. It was easy to navigate through the course work and made things easy to understand.

By Mduduzi N

Dec 16, 2022

THIS HAS BEEN A GREAT EXPIRIENCE WITH SOME CHALLANGES BUT I MADE IT THROUGH THANK YOU GOOGLE AND COURSERA.

By Monika B

Dec 11, 2022

Course delivery method and outlining contents are clear, concise and very simple. Great Job to the team :)

By Karson W

Oct 19, 2022

tons of info and a overall great introduction even for someone with a lot of practical knwoledge already.

By Bee S

Aug 21, 2022

Great way to start learning more about I.T regardless if your new to I.T or brushing up on more knowledge.

By Matt A

Jul 18, 2022

Very broad and general, but also useful knowledge that can be applied in your daily and professional life.

By Ammon (

Jul 12, 2022

Very well constructed, and is absolutely geared at bringing a beginner up to speed in an approachable way.

By Samuel O A

Jun 28, 2022

IF i was thought like did when i started learning programming i think i will have had a smooth beginnings.

By Khoo W L

May 23, 2022

The course gives a concise overview and the presenters are experienced, fluent and interesting.

Thank you.

By Salai A M M

Apr 27, 2022

Instructors are really good at teaching. Recommended for beginner who has never experience about IT world.

By Jennifer G

Mar 30, 2022

This course was great and taught me so much. I am looking forward to taking the next certification course.

By Christopher C

Mar 26, 2022

It was great! It was structured in a way where everything progressed naturally and wasn't too overwelming.

By Yolanda C

Mar 26, 2022

This first course I learned a lot. The videos really helped me to be able to do the questions at the end.