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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,780 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

SD

May 15, 2020

I actually have some experiences in IT so doing the course was very easy for me, but the content is awesome. It will be really beneficial for a beginner. I am looking forward to complete next courses!

SS

Feb 3, 2022

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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6376 - 6400 of 10,000 Reviews for Technical Support Fundamentals

By Luis F F M

Sep 27, 2022

A good mix between refreshing of the base concepts and interview/customer support skills, even for those who already know.

By huu h n

Sep 10, 2022

This course provides very details about technical and a lot of really useful advice for trouble shooting in the real life.

By Farkhanda M A

Jul 12, 2022

great course prefer everyone to take it, because it gives alot of information to new comes who doesn't have any background

By Coach W

May 7, 2022

The course was very well explained thank you to all the Google Experts that gave a helping hand. Thank you again so much .

By Joshua A

May 5, 2022

highly educative and easy to understand lectures, I am so happy obtaining my certificate in Technical Support Fundamentals.

By Alfredo R

May 4, 2022

Great introductory course. Presentations are well organized and beautifully explained. Can't wait to continue on this path.

By Benito V

Apr 8, 2022

Its a great introduction to the I.T field, for those who are unaware of the internals and externals of the computing world.

By Neil T

Jan 2, 2022

This was a good layout of the fundamentals of Technical Support. Now I'm excited to get into the deeper technical support.

By Andres E

Oct 4, 2021

I found it interesting, the last part of how we can interact with the user. We definitely need a lot of patience sometimes.

By James S A N

Sep 15, 2021

Very accessible information. Well suited to working parents who don't have big blocks of time to sit at a device and work.

By Abraham A S

Aug 8, 2021

The Certificate could have said "credited Course" instead of non-credit. Then the certificate value would be more valuable.

By Adam F

Aug 2, 2021

Was very helpful enjoyed every moment of the course would recommend to anyone wanting to learn it will absolutely help you.

By Jonathan L R

Jul 8, 2021

I thought this was a good basis for starting with a program of this nature. I learned a lot in regards to basic operations.

By Clinton S

Jul 1, 2021

Great for a refresher and for newcomers who wishes to enter the IT field. Information was both new and refreshing to learn.

By Shareq

Apr 18, 2021

It was an fantastic Journey, and I think you guys are making an history and its pleasure to be a part of it as a student !!

By Anu H

Apr 14, 2021

Thank you! Very well built course. Clear structure, encouraging knowledgeable lecturers. I liked being part of this course.

By David W

Mar 22, 2021

Good Experience. Provides a lot of information to become proficient in IT support. Absolutely worth the time and effort.

By Alfian A H

Mar 11, 2021

Very good course. It teaches you the fundamental in IT. Especially working with hardware and installing OS you use everyday

By Robi G

Jan 31, 2021

I really enjoyed study with Coursera, the course I followed was very easy to understand and very well explained.

Thank you!

By Brenda G G

Dec 15, 2020

That's a great course. It made me learn new things, remember skills that I've learned some years ago and improve my skills.

By Andrew L

Nov 30, 2020

This course is an incredible introduction or even a refresher for people interested in Information Technology at any level.

By Garland T W

Nov 23, 2020

This course really opened my mind to the wonderful world of computers and all the many things spinning in the IT universe.

By TechZite G

Nov 18, 2020

That's a good and interesting course from Google bringing forward with the help of Coursera. Thank you Google and Coursera.

By Mehmet B O

Oct 29, 2020

First online course that I accomplished. Thanks to all the instructors and contributors. Enjoyable, instructive experience.

By Carlos A V M

Oct 27, 2020

Muy contento de tomar este curso. Los mentores son excelentes, tienen la habilidad de hacerlo ver todo muy fácil y simple.