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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,841 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

DT

Aug 30, 2020

I enjoy this course and highly recommend it to students with now prior experience in the IT area. I also recommend this course to students who are returning to the IT area and need a freshener course.

PL

Aug 1, 2020

excellent, the content contemplates fundamental concepts in many areas, allowing participants to have a clear and general view of the world of it support regardless of prior knowledge. Congratulations

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7976 - 8000 of 10,000 Reviews for Technical Support Fundamentals

By Deb A

May 5, 2020

i love that it allow me the opportunity to explore and encourage me to put the test what I have learned

By Kevin O

May 4, 2020

I feel like I learned a lot of basic Info that I'll use to build on as I move forward with the program.

By Santiago P M

Apr 15, 2020

Very good at getting that first foot through the door when it comes to learning about the basics of IT.

By Stanislav S

Apr 13, 2020

Basic info about IT and computing, but if you have never learned it before, it will be helpful for you.

By Erick B

Feb 28, 2020

these classes are worth it ! even if you don't seek a career in I.T. its still fun to learn new things.

By Saleem M A

Feb 21, 2020

I loved this course from the way they explain the info to the diversity and background of the teachers.

By Alvaro H

Feb 17, 2020

Me gusto mucho este curso ya que se reforzaron las bases sobre conocimientos en tecnología informática.

By Muhammad R A

Jan 15, 2020

The course was very good designed, helpful, and informative!

Thanks Google, and Thanks Coursera so much!

By A. K

Jan 12, 2020

This course is a great start in the process of learning IT support! It makes you want to keep learning!

By DHARMENDRA A

Oct 22, 2019

Good for beginners and specially helpful for those who are looking for careers in IT Support. Thank you

By Ian S

Sep 20, 2019

Very cool program, and a great place to being if you know nothing... But you will if you finish this <3

By Lauren C

Sep 2, 2019

It is very informative and a great crash course to peak someones learning in many aspects of computing!

By Jimmy R

Oct 27, 2018

Great refresher for the things that I knew, and great learning tools for the things that I didn't know.

By Michelle M

Aug 25, 2018

This course offers an amazing opportunity for beginners to start their education in IT. Thanks Google!

By Don J

May 12, 2018

Very good overview and introduction of the skills and areas you will focus on for the IT support field.

By Timothy R

Mar 11, 2018

Great first look at the concepts to be covered in this course! Very insightful and engaging throughout.

By bill k

Feb 12, 2018

Very, very good course for someone who wants to learn the fundamentals of IT support and of a computer.

By Gilbert Z

Feb 3, 2018

Great information. I learned a lot and am excited to continue onto my career as an IT professional Tech

By Deleted A

Nov 20, 2024

It was a very interesting experience, and I believe I built a very strong foundation from this course.

By Evens

Aug 10, 2024

Very easy to understand. They explain everything in details for you to comprehend what you're learning

By Nathaniel S S

Feb 19, 2024

Understanding on how to troubleshoot hardware and software issues, providing a services to a customer.

By Mihir M

Jan 2, 2024

Very Useful, and great way of teaching and the source material they provide is excellent for learning.

By Moises S

Sep 25, 2023

this class was very informative and helps encourage people to continue their career and studies in I.T

By Brandy D

Sep 20, 2023

I have learned a lot, it helps me understand so many things and words related to IT, thank you so much

By Lamont J

Sep 15, 2023

Google made the information easy to understand. Everything was really broken down to a beginner level.