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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,780 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

SD

May 15, 2020

I actually have some experiences in IT so doing the course was very easy for me, but the content is awesome. It will be really beneficial for a beginner. I am looking forward to complete next courses!

SS

Feb 3, 2022

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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6151 - 6175 of 10,000 Reviews for Technical Support Fundamentals

By Donia S D S

Dec 30, 2019

Indeed that was a really effective course so far I learned a lot of things thank you guys for this amazing yet brief course....

By Jahmad P

Dec 16, 2019

Great for anyone not familiar with the computer field. Basically sums all the basics, maybe easy for us computer people though.

By Stefano S

Dec 10, 2019

I like this course I have learned a lot and it was very informative especially for someone with not a lot of knowledge in this.

By Tony H

Oct 20, 2019

This course needs for my knowledge to prepare IT field job. I love to learn it due to troubleshoot, deal with customer services

By Christopher A

Feb 12, 2019

Good beginner course in learning about the IT world! Goes in depth with specifics and also breaks it down to better understand.

By Ruslan S

Jul 2, 2018

Nice! Charismatic and friendly speakers.Really useful information.Many interesting opinions and talks about personal experience

By Jeffrey S

Feb 21, 2018

It was a very thorough course. I am VERY impressed that linux was touched on so early!!! Excellent certification program so far

By Adam K M

Oct 1, 2024

This course is grate at explaining the things that are somewhat difficult to explain as well as very interesting and engaging.

By Carson

Jul 26, 2024

A very good introduction to IT that explains the fundamental areas of the field in an easily understandable way for beginners.

By Rhoda O O

Jul 24, 2024

The content of this course is really rich. I recommend it to anyone who is looking for in-depth knowledge in Technical Support

By Jessica G

Mar 15, 2024

This course is extremely helpful and gives insight into the real-world experiences. I've enjoyed my time learning all of this.

By Nyv M M

Aug 29, 2023

Nice introduction. Gave me enough motivation to continue with the next courses and reinforced my desire to gain new IT skills.

By Felix Z

Aug 28, 2023

This course helped me get a better understanding of the IT world. It helped in a way that was enjoyable and easy to understand

By Jonathan C

Aug 18, 2023

This was a great course, that teaches you all the fundamentals of IT in a clear and concise way. I am glad I took this course!

By Precious H

Aug 3, 2023

The is a great course! I enjoyed the videos and the supplemental readings. I really helped me retain a lot of the information!

By Jose S

Jul 4, 2023

Great course to take. Highly recommended. You will learn a lot. This will definitely help understand if I.T. is right for you.

By Michelle B

Jun 4, 2023

Really enjoyed this course, the content was very easy to take in, I loved the people doing the videos and their personalities.

By James C C

Jun 3, 2023

really good for beginners as well as for those with technical experience already but need to know about interacting with users

By JORDAN M W

Mar 20, 2023

I think it gave me a good base to start from. I hope I will get more familiar with the more technical aspects as I go further.

By Ameer H

Dec 24, 2022

Absolutely excited to learn more about IT. The course elaborated on some fundamentals and I am excited to learn about it more.

By Brycen M

Dec 10, 2022

A good intro to IT support, I did know some of the material in this certification but I also learned a lot of new information.

By Rron A

Nov 9, 2022

Great course... Having worked as IT Support Helpdesk in my campus during the Collage years, I took this course as a refresher.

By Bismark B

Sep 5, 2022

This ius not fake as somepeople think it is. it is the best course you would ever enrolled in.

I ahve received my certificate ,

By Chinweoke N O

Aug 17, 2022

The instructors did a great job in breaking down this course for us to understand. and the graded quizes were greatly helpful.

By Muhammad N S

Aug 10, 2022

An excellent introduction for those interested in knowing more about what, how, why, when and who as an IT Support Specialist.