Very well organized around the key essential things a person needs to be in order to be succsful and an IT support professioanl and beyond.

This is what every aspiring Tech Support should go for. The little has actually broadened my understanding and i am ready to seek for more.

This course is really a beneficial for me. I take advantages of this course and improve my knowledge and learning process about IT skills.

I'm SO excited! This is the first time I've ever enjoyed school work! I am so excited and cannot wait to finish more courses with Coursera!

I know about the basic knowledge of computer hardware software and oprariting system and how it working and any problem how can I slove it.

This course was incredibly informative and capturing. I have the hardest time committing time to school but with coursera, it was a breeze.

Awesome class really enjoyed all of the different people involved in teaching the topics keeping it fresh and easy to keep focused (Thanks)

Great program, I'm so glad taking this course so well organized and encouraging. Good way to study for certifications with a busy schedule.

Very good Information, lot of information I learn and made something that I thought was complicated to something very simple to understand.

im glad i started here most beginner programs assume you already know alittle bit. if you know nothing like me this is the place to start.

Wonderful course! Touched extremely well on the basics of software, hardware, networking, costumer service, and interviews relating to IT.

Kudos to the instructors on this course! I enjoyed every class and looked forward to the assessments. Thank you so much for simplifying IT

The information in this session was a great recall for me. the content made all that I studied so far from other IT courses come together.

This course helped me and increased my knowledge about the world of IT Support and became my provision to be able to work in the IT world.

excelente solo suguiero que deberia estar en español tambien seria de mucha utilidad y para Soporte en Lationamerica y del habla Español.

Great start to learn the basics. Good teachers, quick, simple, straightforward lessons. Can't wait to dive into the more detailed stuff!

very well done. Engaged and kept my interest. I am grateful for the opportunity to take this course. What a great service to the universe!

This is a good start for anyone who is not familiar with the basics and or needs a refresher that has not been in the loop for many years.

This certificate was very helpful and explained many questions regarding how to build a computer and help customers with technical issues.

Everything that was explained was clear and concise, so I a easy time understanding and grasping my mind on the new knowledge I was given.

Amazing course for everyone and a gem for beginners.

The way every concept was presented was so clear and to the point.

Highly Recommended.

Nicely prepared course to start your carrer in IT support field. For beginners, it's easy to understand and follow to complete the course.

Thank you for this course, I have learned so much especially the aspect of effective relations to customers. It has been so enlightening.

Good introduction to tech support, any skill level including absolute beginner should be able to follow along with the course and do well.

Learned a lot. Amazing how quickly we went from talking about 1 and 0s to learning practicing command lines within terminal. Thank you!