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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,780 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

ES

Jun 2, 2020

This was a very fun course! I really enjoyed the style and pace of the information given. A lot of technical information was given while the course made it easy to take in and comprehend the material!

NM

Jul 18, 2022

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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5326 - 5350 of 10,000 Reviews for Technical Support Fundamentals

By Joshua K

Dec 10, 2020

I thought this was a great introduction into the IT realm. I had some basic understanding of the topics but I learned a lot in each section.

By jlc2600

Nov 29, 2020

it was very nice course, all are clear and easy. thank you for this course it really helps getting started to technical support fundamentals

By Fatima A O G

Nov 19, 2020

For a person like me, I mean a person with any knowledge about how the tech world works, this is an amazing course. I am happy and excited.

By Jill M

Oct 14, 2020

Thank you for taking the time to list every single step required, it made it helpful when I was doing the Virtual Machine items incorrectly!

By Muhammad T J

Sep 22, 2020

This is a great course and should be taken by every single person, it helps a non technical person to understand how computer and web works.

By Michael D

Sep 17, 2020

A great overview of computers and information technology. Having never worked in this field before, I found this to be a great introduction.

By Kyle H

Sep 15, 2020

I have never studied IT, I was never interested, however this course made me want to dive deeper. Very informative and thoroughly explained!

By Jamiu A O

Sep 7, 2020

I'm not entirely new to the tech world, so in my honest opinion, this is a very good fundamental course and introduction. No disappointment.

By Gerardo J M V

Sep 6, 2020

Excelente, curso interactivo con profesionales y expertos en TI. Abarcó gran material y temas fundamentales para especialista en soporte TI.

By Debra C

Aug 26, 2020

I really enjoyed this class very refreshing. It's been nice to go over everything with IT professional without having to be in a class room.

By Cal Y

Aug 16, 2020

Very good introduction to IT Support. Gives you a great overview of all the most important information you will need to know for the career.

By Stephon H

Aug 11, 2020

I like that the course showed me new way to look at the information I knew and took the time for me to understand the information I did not.

By Abhay K S

Aug 11, 2020

thank you google . i didnt know where to start with in computers but now i do..i hope i can do land a good role in computer industry one day

By Jose A C S

Aug 1, 2020

Este es un curso de muy amplio contenido pero a la vez muy interesante, cubren todo lo fundamental en cuanto a lo que es el soporte tecnico.

By Daniel J B

Jul 13, 2020

It is very important to have a learning envy. It was very useful to learn these skills in this course. Thanks Google and thank you coursera!

By Keeley L

Jun 12, 2020

A really good review of the basics. Definitely good for someone with little to no tech experience, this will give you what you need to know.

By Bryant W

Jun 2, 2020

This course is great for those are new to the IT field, if you are needing this certiftication, or even to sharpen or refresh known skills.

By Abizer S

May 29, 2020

I learned many new things from this course like how to assemble a CPU, what is network, OS , softwares etc. It was really a good experience.

By Dylan R

May 29, 2020

This is a very informative course. I definitely plan on continuing learning about this subject matter as Its incredibly interesting and fun.

By Benson T

May 7, 2020

One amazing course this was. Just love the way the instructors led me though this journey. Best user friendly course I have seen in coursera

By Maxiel S

Mar 1, 2020

I will continue working until I finish the course and I am very excited about the learning and knowledge that I will get in the next course.

By Brett H

Nov 14, 2019

Very happy with this introductory course, and I'm looking forward to really getting into the details of each subject in the next courses! :)

By Dushyant S

Nov 7, 2019

This is very useful for my career not for career it is also help me to improve my skills ,

very very thanks for team Google and Also Coursera

By Ibrahim K

Oct 2, 2019

This is one of the best course i have ever taken.

I found it interesting and i felt like it never ended.

Thanks to COUSERA ans the specialist.

By Miller, P

Sep 13, 2019

I really enjoyed taking this course, I have learned a lot in such a short amount of time. I'm looking forward to taking other courses here.