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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,780 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

ES

Jun 2, 2020

This was a very fun course! I really enjoyed the style and pace of the information given. A lot of technical information was given while the course made it easy to take in and comprehend the material!

NM

Jul 18, 2022

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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5301 - 5325 of 10,000 Reviews for Technical Support Fundamentals

By Algenis J O

Oct 31, 2024

This was a well paced and informative course. The teachers had great lessons and my knowledge about IT Support has expanded in various ways!

By Steven H

Aug 16, 2024

Absolutely loved this course, and I plan to see what I learned here used in my new career. (Once I get finished with the full course blocks)

By Felipe C

Mar 27, 2024

I love this certification untill know, I have tried to use another platforms but there werent update which made me feel I was wasting mytime

By Hekmatullah Rahimi

Jan 19, 2024

This course was amazing. I learnt the fundamentals of Computers and it is the best place to start learning about computers and how the work.

By John B

May 10, 2023

Good stuff as long as you go through quicker than the recommended speed. Would be a little disappointed if this was all I learned in 6 weeks

By ipeleng m

Apr 7, 2023

very easy to understand and follow, reasonable deadlines, work at your own pace. I learnt so much and I am looking forward to other courses.

By Big T

Sep 13, 2022

I updated me and wake up me in some of my old passion about computer hardware and software specially networking and troubleshooting. Thanks

By David M

Apr 28, 2022

The best Online course I have ever done. It has given me the confidence to prove to my Organization that yes I can support them technically.

By Sukdev S

Jan 30, 2022

An amazing course with a huge variety of IT modules. It covers a lot of the different things you might want to go into career wise. Amazing!

By Pankaj R

Jan 27, 2022

It was good. However towards the end of this module when the congratulatory video showed up there was no option of going to the next course.

By Sheillah N

Aug 19, 2021

Not only have learnt a lot but I have gained additional skills like troubleshooting, hardware and customer service. The course was more fun!

By Omaru L

Jul 29, 2021

Really great as a startup intro to the IT world, covers a lot of basic and groundwork information to help you start building your IT career.

By felicia k

Jul 23, 2021

I love the training material and the instructors. They were very knowledge and the material is great for someone getting into the IT field.

By Dipta D

Jun 24, 2021

One of the best course on IT field. It can smoothly start your way as a beginner in IT. Also, it will surely inspire to have a career in IT.

By Jawad N

Jun 21, 2021

Really enjoyed the course, for a beginner like myself this course helped me to get basic insights of IT help desk and get support knowledge.

By Jonathan H

May 23, 2021

Excelentes instructores, detallan cada tema del que están hablando poniendo ejemplos y situaciones que pudiéramos enfrentar en la vida real.

By Robert L

May 23, 2021

I understand the fundamentals of Technical Support and am ready to take the next step toward the Google IT Support Professional Certificate.

By Leon H

Apr 26, 2021

Gave me a very beneficial broad-view of the entire IT field and allowed me to find a certain sub-field within that, that peaked my interest.

By ALAGU H E

Apr 26, 2021

This course contents are well detailed and outstanding, The instructors too are all exceptional in their respective areas of specialization.

By Sherrylyn P

Apr 12, 2021

I love coursera, because they offering an online course for those people who want to explore their skills. this amazing, thank you coursera.

By John E I

Mar 25, 2021

I have been really interested in the information being presented about IT. Excited to continue on my Google IT Certificate learning journey.

By Brandon K

Mar 8, 2021

Thanks very much for everything; All good – learnt lots; In-depth understanding sections of Technical Support and applying this practically.

By Sirius W

Feb 17, 2021

It's a very good introduction to IT and computing. I like the quizzes and exercises to keep me focus and applying my newly learnt knowledge.

By Lesia m

Feb 16, 2021

This was a great intro to IT and so very helpful with learning the parts of the computer system to downloading software and troubleshooting.

By Christian R D

Dec 27, 2020

This is a great course. It changes the way of learning. Those motivational quotes and pinpoint example and hands on lab is totally worth it.