Chevron Left
Back to Technical Support Fundamentals

Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,780 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

ES

Jun 2, 2020

This was a very fun course! I really enjoyed the style and pace of the information given. A lot of technical information was given while the course made it easy to take in and comprehend the material!

NM

Jul 18, 2022

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

Filter by:

5176 - 5200 of 10,000 Reviews for Technical Support Fundamentals

By Harisankar c d

Sep 26, 2020

This is an awesome course for beginners who wants to skyrocket their basics in software and networking. the teaching and roleplays are awesome.

By Kristal B

Sep 16, 2020

Very engaging and easy to understand for those without any or little IT knowledge. All the instructors and guest speakers are very encouraging.

By Conrad V

Aug 24, 2020

It was a great experience. The virtual labs could have more clarity in its instructions but overall a very excellent online course curriculum.

By Jon H

Aug 14, 2020

A great introduction to the world of IT! The lessons are digestible and taught in an easy to understand manner. Thank you for the great course!

By Pandiyarajan K

Jul 25, 2020

Very use full of this course. This course is very interesting and lot of the pc error rectify and how to trouble shoot the network and software

By Md. W Y T

Jul 24, 2020

Excellent course with wide concept covered.It is absolutely best for newbies in this sector.and it will help them to be e great IT specialists.

By Robert P

Jul 21, 2020

This was a great overview of the vast list of topics and fields within IT. I'm looking forward to continuing to learn and advance in the field.

By Muhammad K K

Jul 18, 2020

it was a wonderful course offered by google learned a lot from this beautiful platform thankyou google for providing me a wonderful opportunity

By Mauricio B

Jun 13, 2020

Reforcé conocimientos y adquirí confianza para seguir aprendiendo. Gracias!

Solo pido aplicar traducción al español de los test de cada sección.

By Faisal A

Jun 6, 2020

This course is so helpful for building the basic foundation and understanding the concepts for those who wanted to initiate their career in IT.

By Imran S

May 13, 2020

It was a really easy and intuitive specialization, it was thorough and very descriptive and made me understand all the course materials easily.

By Prakhar C

May 9, 2020

I had no hope of learning but Coursera made it possible with most sensible and accurate approach to the concepts. I am so glad I found Coursera

By KACHI A

Apr 28, 2020

Its really a very good experience.

My skills have enhanced with this course so that I can switch to IT Industry with this certificate.

Thank you

By Tyshawn B

Mar 31, 2020

I learned so much about navigating, accessing and stalling applications from the command line interface with Windows and navigating with Linux.

By 13th C

Feb 21, 2020

Covers the basics really well and was helpful in advancing my customer support soft skills that has really made a difference in my current job!

By Tyler W

Jan 21, 2020

Worked. Not difficult. Concepts were made easy to understand. Reading materials were relevant and skill level specific. Went at the right pace.

By Vivek R

Dec 7, 2019

Got Introduction about Tech Support, Thank you Google for knowledge. I also thank all the educators who helped us to learn through this course.

By Ava M

Oct 31, 2019

This is an amazing course! I enjoyed module 1 and looking forward to the rest of the modules. They made learning this very technical area fun!!

By Braeden C

Jul 16, 2019

Very good introduction for new people. I even learned some things about chrome I didn't know before! (Namely the SSH shell and RDP environment)

By John P N

Apr 16, 2019

With a passionate crew of teachers, a good presentation and easy to understand videos, this has given me taste for more IT courses on Coursera!

By Victor L

Jun 13, 2018

Very easy to follow. Simple to take notes and to learn! Everything in this course can be used the day you learn it and broaden your experience.

By Patrick K

Feb 21, 2018

Well designed - including Coursera's platform, the course content, and the instructors material. The teachers are well suited for this program.

By Luis M M C F

Feb 6, 2018

Excelente Curso tanto para el novato como para los que tenemos ya un conocimiento a acerca del tema, he recomendado este curso a varios amigos

By Glen W

Jan 29, 2018

I liked everything about this intro. I wish there was a few more examples in binary though, as it can be tricky for newbies, even some oldies.

By samuel h

Oct 15, 2024

Excellent course, I liked it a lot. I took a little time to finish it, but it helped me understand many things. Thank you for this opportunity