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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,780 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

ES

Jun 2, 2020

This was a very fun course! I really enjoyed the style and pace of the information given. A lot of technical information was given while the course made it easy to take in and comprehend the material!

NM

Jul 18, 2022

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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4701 - 4725 of 10,000 Reviews for Technical Support Fundamentals

By Brad B

Jun 6, 2020

Easy to use course and understand IT fundamentals. I am looking to change careers and was able to easily follow along even when I spread out my learning.

By Tharun B

May 23, 2020

Better way to understand the basics of the Technical Support. I would appreciate the way the things we taught with role plays, interactive sessions, etc.

By Surendra B

Mar 9, 2020

I love the way they thought fundamentals, I was very with the course and certificate, I want to continue with more certification to get job in IT support

By Prayesh R M N

Feb 22, 2020

Very Basic concepts that should be learned living in this digital new era. I think this course not only designed for IT proffesionals its more than that.

By Anthony A

Jan 2, 2020

I've been in the IT field for 20+ years and I must say that I will recommend this course to anyone looking to get started. The content is easy to grasp.

By Courtney M

Nov 30, 2019

This Course was a great learning experience full of helpful knowledge and it has been fun to learn and do the course as well excited to see what is next!

By bvr B

Nov 25, 2019

The format of this course is fantastic thus far. The videos are concise and informative. I'm excited to complete more in depth labs in the courses ahead.

By Scott H

Oct 23, 2019

I loved the way the information was presented in this course. It was very informative, but presented the information in a way that kept it fun and light.

By Kevin B

Oct 20, 2019

very informative if you want to complete this course then i would advise to pay close attention to direction it goes a long way and beats cutting corners

By Phyllis M B

Aug 15, 2019

This class was a great overview for the IT support Pro Certificate. I am glad that Google reached out and made an affordable and convenient way to learn.

By Jefferson C

Aug 9, 2019

Fue genial el curso aprendí mucho me diverti , hice cosas que antes no tenia ni idea me gusto tener unos excelente profesores todos con muchas cualidades

By Vikas

May 4, 2019

I learnt most of things about IT support. If a person wants to make career in IT support then he/she must do this course. It will be great help for them.

By Jimmy N

May 10, 2018

Very good course to take if you know nothing about IT. The information is given at a good pace and the simulations really help you apply what you learn.

By Fabiola G

Sep 5, 2023

Enjoyed learning the technical support fundamentals with Google. I realized I know a little bit of information but was impressed with everything taught.

By Godwyn Z

Jul 26, 2023

A lot of this stuff I already knew, but I still learned many things. This is incredible that Google is doing something like this. It's helping millions.

By Lance H

Apr 4, 2023

Really good starter IT course, great review if you are trying to recall some of the foundational stuff for those who might not deal with the day to day.

By Kempp H

Nov 7, 2022

It was a great start for people wanting to go to I.T. world. Very simple, great information, and perfect for people who doesn't have much time to study!

By Deleted A

Aug 31, 2022

I like it!!

It's well worth the investment. I didn't know what to expect...and it has exceeded my hopes, much less my needs.

I look forward to continuing.

By Ikhtear H B

Jun 30, 2022

Liked from starting to end.. wish if the course is little bit longer and incude details about organizing social media presence in professional manner!!

By Hassan N

Mar 21, 2022

Very difficult content of the module, but the teacher explained the issues clearly. Tests were also helpful in understanding and mastering the material.

By Keyshawn W

Mar 11, 2022

I will say the this coursee was very informative, now i have a lot of note to refer to especial when starting school in August to pursue a career in I.T

By Eric L

Jan 26, 2022

Very well created prompt with a lot of heart and soul put into it. It was a pleasure experiencing the well designed course and learning all the content.

By Kyle M

Jan 9, 2022

This was a great beginning course for starting my career in IT. It got me excited to further my education and dive into more courses associated with IT.

By cheyenne W

Dec 30, 2021

Great course took a lot less time then expected to complete. The videos and layout of the course made it easy to keep up and understand the information.

By Jose R

Dec 11, 2021

This was a well designed and dynamically paced course that was easy to follow featuring high quality instruction from fully qualified Google leadership!