Chevron Left
Back to Technical Support Fundamentals

Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,780 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

ES

Jun 2, 2020

This was a very fun course! I really enjoyed the style and pace of the information given. A lot of technical information was given while the course made it easy to take in and comprehend the material!

NM

Jul 18, 2022

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

Filter by:

4676 - 4700 of 10,000 Reviews for Technical Support Fundamentals

By Damilola O

Aug 29, 2022

I really enjoyed every step of the training. The tutors broke down all the technical details and it was very easy to understand.

I'm glad I went for this.

By Craig “ Z

Jul 25, 2022

This corse has opened my eyes to alot more in the computer world then i alresdy new about . Thank you for giving me the chance too see were this will go.

By Broken

Jul 17, 2022

Great way to learn the fundamentals. The material was easily digestable and the speakers were all great in explaining everything needed to be successful.

By Tarek M M H

May 18, 2022

The first step of understaning the technologies we are living in. It is simple and best way to get you into IT and other further technological knowledge.

By Shauna M

Mar 9, 2022

Great foundations to get started. Many of the presenters were engaging and all provided pertinent information needed to move ahead in this certification.

By Stan W

Feb 26, 2022

Well structured course. Sound advice on customer service would serve well in all circumstances in life.

Enjoyed it, and learned without being overwelmed.

By Shaun K

Feb 16, 2022

It is repetitive if you've been in the workplace for several years, but it does reinforce a good foundation. I highly recommend taking the time to do it.

By Micheal S

Feb 13, 2022

Very good and learned a lot of information in a short amount of time. The hands on labs were good and presented a lot of good knowledge for the IT field.

By Donald M

Dec 9, 2021

The Technical Support Fundamentals was completed. How do I enroll to complete other 4 sections? Please respond back. I'm trying to start back today...

By Christopher R

May 22, 2021

Was able to complete Technical Support Fundamentals two weeks earlier than expected. Courses are set up in a way that makes it very hard for you to fail.

By Unnikrishnan H

Apr 9, 2021

Thanks to this wonderful and informative course. Not only teaching basics and techniques also molding to how to face interviews and deal with confidence.

By david n

Mar 7, 2021

Really great course to take to get a introduction into lots of different applications of technology. Gives you a great basis of expanding your education.

By Masiuddin M

Mar 4, 2021

This course was very informative and easy to understand, it has taught me a lot and helped me understand fundamentals that i once thought were confusing.

By Dabe C

Feb 13, 2021

Wow in a short time I've learned a lot! Today's my rest day but I tried to stay awake for this. All the topics are interesting and encouraging. Thank you

By Joshua R

Dec 27, 2020

It was a great course.

I really want to know how CPU processes data. Now I know how it works....

Thank You Google & Lecturers .

Thank You Coursera.........

By Samuel R B

Dec 14, 2020

Good introductory information

Somewhat simplistic at times, but

Excellent for beginners or those pursuing a career transition

Easy time frame for completion

By Mohamad B

Oct 14, 2020

Well Organized and covers many business, technical, and job interviewing areas that are needed by any IT Support Specialist. Thank you Google and Coursea

By Zahrotul N I

Oct 14, 2020

I really enjoy this lesson. This is relly helpfull lesson to whoever want to know the fundamental from computer and technology. Thank you for the lesson.

By Braulio M A D S Z

Oct 13, 2020

Vale la pena recibir este curso te enseña nuevas técnicas y te ayuda a comprender nuevas herramientas para poder ser un profesional totalmente capacitado

By MARTHUSE V s y

Sep 11, 2020

This course give you the understanding of how computer systems works and operate together to give people a faster way of communication and interactions..

By Marcos

Aug 17, 2020

Excellent course, excellent content and very specific and clear instructors. If you are starting in the IT world, I recommend you start here at coursera.

By ANGELA G B

Aug 2, 2020

This was an awesome course. I loved every aspect of it. The instructors were very articulate and made the material easy to understand. Great Team Google.

By Sebastián I

Jul 26, 2020

Es muy útil para aprender los aspectos básicos del mundo del sporte técnico, y brinda material para profundizar en cada área según tu interés. Gracias :)

By ANEYDER C C

Jul 22, 2020

Ecxelente curso, los docentes y todo el equipo de trabajo que hacen posible la realizacion de estos temas didacticos para los estudiante, muchas garcias.

By Demetrius S

Jun 23, 2020

The Technical Support Fundamentals course was smooth to navigate, instructions were easy to understand, and the material was a great start for beginners.