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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,780 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

ES

Jun 2, 2020

This was a very fun course! I really enjoyed the style and pace of the information given. A lot of technical information was given while the course made it easy to take in and comprehend the material!

NM

Jul 18, 2022

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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5151 - 5175 of 10,000 Reviews for Technical Support Fundamentals

By Christian I M

Sep 6, 2023

I'm genuinely impressed by this course, and I'm delighted that I made the choice to take it as my initial step toward pursuing my dream career.

By Heather T

Jul 21, 2023

Easy to understand, I had no IT background and was literally coming in blind with minimal knowledge. I was extremely satisfied with the course.

By Stephen A

Jun 6, 2023

The course is super cool and I'm really happy for starting and finishing strong. The theory and technicality is well polished and so deserving.

By Jawa K

Dec 25, 2022

Banyak hal yang saya tidak tahu dan saya mengetahuinya dari kursus ini, saya sangat berterimakasih kepada para instruktur, Google dan Coursera.

By Javier D

Dec 23, 2022

I am glad to have taken this course. It covered every part of an IT specialist, including writing an application and going on a mock interview.

By Joseph L

Jul 21, 2022

This gave mu such a sense of accomplishment and skyrocketed my interest again in this field. Thank You Google, I hope to work for you one day.

By Pamela B

Jul 10, 2022

Great material overview and introduction to these complex structures and info. I enjoyed the easy and pace that I was able to get through this.

By Jason R

Apr 17, 2022

The first course in the IT Technical Support Fundamentals is fantastic! I feel I have gained a good foundational knowledge base to build upon.

By Stephen A

Mar 5, 2022

Teaches you everything needful to run deep into the tech world that in most case often negelected but sure works in the industry. Thums up Ggle

By Gloyd M

Feb 7, 2022

Really informative and helpful. Learned a lot of new things and touch up on some old knowledge. Well done google and everyone who participated!

By Hernan C

Nov 15, 2021

Easy enough to understand and very well organized. Ease of use and practical grading assignments help confirm the knowledge and skills learned.

By Javier H S

Sep 20, 2021

The course is very well thinked to someone start to be his own IT support diagnosing basic common troubles to easy IT support professional work

By Brandon V

Sep 4, 2021

Very informative and helpful to people who like to learn hands on. Very easy to understand and accessibility to helpful materials was abundant.

By richie d

May 12, 2021

leaning on the google platform was a new and nice experience for me and I enjoyed every bit of it throughout the way, thanks to the google team

By Andydaseal

May 3, 2021

Glad I chose to use this course as the basis for starting my IT journey. The instructors made it very easy to learn and retain the information!

By Michael H

Apr 25, 2021

I enjoyed this course and I am looking forward to moving forward in this field. With the knowledge I gain hopefully I can excel in this career.

By Edwin M

Apr 24, 2021

this course help a lot as i start something new in my life . i can use this to help others in troubleshooting with I.T. problems in the future.

By Bayoumi A

Apr 24, 2021

I'm so excited to get finish the whole course package , actually I have finished the first one and it was useful . Thanks Google and Coursera !

By Lisa P

Mar 3, 2021

Really enjoyed this course and the practical hands on quizzes and elements which allow you to really grasp the knowledge in a kinaesthetic way.

By Leonardo G d O N

Feb 25, 2021

Very good, I managed to learn a lot from this course I hope to complete the next ones to enter the job market and follow this wonderful career.

By Ronald A G

Dec 10, 2020

Regardless if you are already knowdledable person, this course if a great refresher to anyone who would like to tackle the IT support industry.

By Mukul D

Dec 5, 2020

The best course till now. The way they made this course. Easy to understand everything. I'm just speechless. Appreciated. Coursera is the best.

By Bob K

Nov 14, 2020

great course!!! easy to understand with the help of excellent tutors. i recommend it for anyone who needs formative info on how computers work.

By Joel B G

Nov 8, 2020

Excelente manera de iniciar con el camino a convertirse en un tecnico de pc y de mantenerse actualizado para los que ya manejabamos este campo.

By Angel J M I

Oct 26, 2020

Everything was great, I am truly grateful to the people who share their experiences and knowledge. Thanks to Google, for the opportunity given.