Chevron Left
Back to Technical Support Fundamentals

Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,780 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

ES

Jun 2, 2020

This was a very fun course! I really enjoyed the style and pace of the information given. A lot of technical information was given while the course made it easy to take in and comprehend the material!

NM

Jul 18, 2022

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

Filter by:

5126 - 5150 of 10,000 Reviews for Technical Support Fundamentals

By Laura R

Oct 20, 2020

Very informative and engaging content. It was an excellent use of virtual learning space with hands-on wikilabs to simulate real-world learning.

By Romesh L

Oct 5, 2020

As my first Online Course, I didn't know what to expect, but it turned out very well. I am already looking at the next course to start. Love IT.

By Eko R H

Sep 18, 2020

It's really good. For me, this is a good starting point to strengthen my basic knowledge in IT. There's still a lot to learn in the next courses

By PALASH S S

Sep 15, 2020

You will get the clear idea of the basics of the I.T. Take out some time and must go through and complete this course. Thank you!

By Kevin H

Sep 14, 2020

A great review that updated my knowledge from my college degree in programming analysis. Sets me up for success moving to an IT support job/role

By Philip A

Aug 30, 2020

It was very interactive and fun lo learn and engaging. I look forward to learn more courses for the Google IT Support Professional Certification

By James c m

Aug 18, 2020

Very Good course. Helped me add to the knowledge I have learned from past companies and books I read to learn computers and how to support them.

By Alfonso B

Aug 2, 2020

This was really fun, accessible, and informative. I'm impressed at how polished and effective it is, and excited to move forward and learn more.

By Luis F

Jul 31, 2020

It was a great introductory course for someone that didn't know about it but wanted to, definitely going to recommend this course to my friends.

By Yogeesh K M

Jun 27, 2020

Really learned many concepts of netwoking by the easy way. the videos provides a lot and much easy understand. Thanks for all the instructors.

By Manuel V

Jun 14, 2020

I have learned so much from experienced instructors. Everything was explained in great detail. I cannot wait to take another course from Google!

By Arijit D

May 31, 2020

it is an amazing course, Instructors are really good and clearing the fundamentals from the grassroots level. Looking forward to the next course

By Gulzira A

May 12, 2020

Amazing course to get to know what IT is about. It was so easy presented, I enjoyed it, and could watch just for fun yet learning something new!

By Steve P

Apr 13, 2020

The course was very interesting, I've learned a lot. Since this was introduction course, I will try the others and see what possibilities await.

By Mike T

Mar 19, 2020

What an amazing amount of information provided and such a straightforward manner, highly recommended. I can't wait for the next set of courses!

By Gregory R G J

Mar 14, 2020

If you've never had any frontline technical experience this is a good first step.

Although mostly review for me, it was good to get a refresher.

By Marina M A

Mar 9, 2020

I'm excited to finish the first course in just around 4 weeks. I learned a great deal and I'm looking forward to get started on the next course.

By Chad O

Feb 17, 2020

Great intro for someone new or great from someone with some experience and looking to solidify/refresh their foundation of IT support knowledge.

By DuWayne G

Dec 27, 2019

The course was manageable in how the sessions were delivered. The content was very informative and the quizzes helped to reinforce the material.

By Darrenn V

Sep 10, 2019

Great place to start if you're someone like myself with no prior knowledge of IT beside installing software or hardware that you own personally.

By Kevin D

Jan 25, 2019

Great introduction to IT if you have never been around it or just starting out in it. It gives you a very well over view of support fundamentals

By Sumiya M

Jan 4, 2019

I am a Bachelor in Computer Applications and this course really helped me to refresh my previous knowledge about computers and its applications.

By noe c

Jun 1, 2018

best course on learning it fundamentals i have ever taken. for a beginner knowing nothing this has helped me learn so much in such a short time.

By Karen C

Mar 25, 2018

This course did an amazing job of building knowledge from the very elementary to much more advanced, seamlessly and quickly. Really well done!!!

By Brett K

Oct 14, 2023

Easy to follow and engaging. I thought I would need more coffee to get through an online course but my consumption levels have been acceptable.