Quien egresa será capaz de identificar y diferenciar los conceptos de conflicto, problema y diferencia en distintos contextos, así como analizar los conflictos reconociendo sus componentes, tipos, causas y fases. Además, podrán aplicar estrategias de mediación y negociación como herramientas para la solución pacífica de los conflictos, y emplear diversas técnicas de comunicación verbal y no verbal que favorezcan el diálogo y la escucha activa. De igual manera, desarrollarán la capacidad de gestionar conflictos de manera constructiva, promoviendo acuerdos y relaciones respetuosas, lo que contribuirá a la construcción de entornos más armónicos y empáticos.
Solución pacífica de conflictos. Menos gritos más acuerdos
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Solución pacífica de conflictos. Menos gritos más acuerdos
Instructor: Gabriela Reyes Villegas
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Beginner level
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6 hours to complete
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What you'll learn
Conceptos relacionados con el conflicto, el problema y la diferencia. Importancia de la comunicación verbal y no verbal en resolución de conflictos.
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Recently updated!
March 2026
Taught in Spanish
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There are 6 modules in this course
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