What specific strategies will I learn for negotiation and mediation?

You will learn to identify underlying interests versus positions, develop effective negotiation tactics, and practice mediation techniques to guide parties toward mutually agreeable solutions. The course covers de-escalation techniques and how to create a comprehensive conflict management plan.

What will I get if I subscribe to this Specialization?

When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.

Is financial aid available?

Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

Conflict Resolution Skills

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Conflict Resolution Skills

This course is part of Conflict Management Specialization

Instructor: Najla DeBow

83,184 already enrolled

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4 modules

Gain insight into a topic and learn the fundamentals.

1,199 reviews

6 hours to complete

Flexible schedule

Learn at your own pace

96%

Most learners liked this course

4 modules

Gain insight into a topic and learn the fundamentals.

1,199 reviews

6 hours to complete

Flexible schedule

Learn at your own pace

96%

Most learners liked this course

What you'll learn

Master communication strategies for effective conflict resolution.
Develop negotiation and mediation techniques to achieve positive outcomes.
Learn to identify and address the root causes of workplace conflicts.
Build a practical conflict management plan for real-world application.

Skills you'll gain

Details to know

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Add to your LinkedIn profile

Assessments

9 assignments¹

AI Graded see disclaimer

Taught in English

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This course is part of the Conflict Management Specialization

When you enroll in this course, you'll also be enrolled in this Specialization.

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There are 4 modules in this course

This course is designed for professionals, managers, and individuals seeking to enhance their interpersonal and leadership skills. Resolving conflict in a positive manner is a critical skill that can be developed and practiced. Understanding how to listen effectively and deploy strategic communication tactics is key to achieving positive resolutions. You will examine advanced listening skills, appropriate verbal and non-verbal communication strategies, and learn to assemble a comprehensive conflict management plan.

By the end of this course, you will be able to: 1. Apply active listening and strategic communication skills to de-escalate conflicts. 2. Develop effective negotiation and mediation tactics for diverse situations. 3. Create a practical conflict management plan to foster positive outcomes. To be successful in this course, a basic understanding of workplace dynamics is recommended, though no specific prior experience in conflict resolution is required.

In this module, you will be introduced to the fundamentals of conflict resolution and the critical role communication plays in resolving disagreements effectively. You will explore how your personal communication and listening style influences the way you approach conflict situations. The module focuses on developing active listening skills, a key technique for understanding different perspectives and reducing misunderstandings. Through lessons, case studies, and expert interviews, you will learn how to recognize conflict early, determine when intervention is appropriate, and explore different approaches to managing conflict in workplace situations. By the end of this module, you will have a strong foundation in communication strategies and active listening techniques that support constructive and positive conflict resolution.

What's included

10 videos2 readings2 assignments

10 videos Total 34 minutes

Welcome Video 3 minutes
Active Listening Skills Lesson 1 1 minute
Active Listening Skills Lesson 2 5 minutes
Case Study: Knowing When to Intervene 1 minute
Case Study: Using Active Listening Skills 2 minutes
Case Study: Managing Conflict 2 minutes
Book Review: MGMT 2 minutes
Interview with Julie Espy 7 minutes
Interview with Patrick Gough 8 minutes
Active Listening Skills Debrief 4 minutes

2 readings Total 20 minutes

Course Overview 10 minutes
About our Guest Speakers 10 minutes

2 assignments Total 60 minutes

Active Listening and Conflict Management 30 minutes
Active Listening and Conflict Approaches 30 minutes

In this module, we'll dive into the Collaborative Solution, one of the powerful conflict approaches you've already explored. You'll learn how to effectively gather facts and set a constructive stage for collaboration, ensuring all voices are heard. By the end, you'll be able to initiate collaborative discussions with confidence. Tip: Focus on understanding diverse perspectives to maximize your learning!

What's included

9 videos3 assignments

9 videos Total 27 minutes

Communication Problems 4 minutes
Solid Communication 1 minute
Case Study: Communication Issues 1 minute
Case Study: Getting to Collaboration 2 minutes
Case Study: Communicating and Understanding 2 minutes
Book Review: Now, Discover Your Strengths 4 minutes
Resource: Conflict Mode Instrument 2 minutes
Communication Problems and Skills Debrief 5 minutes
Interview with Karen Kaye 6 minutes

3 assignments Total 75 minutes

Communication and Collaborative Conflict Resolution 15 minutes
Conflict Resolution Skills 30 minutes
Communication Problems and Skills 30 minutes

Ready to deepen your conflict resolution expertise? In this module, we'll precisely define 'position' and 'interest' within conflict scenarios, highlighting why shifting from one to the other is crucial for lasting solutions. You'll then learn to craft a robust action plan, guiding you toward mutually agreed-upon outcomes. By the end, you'll be able to design effective strategies for complex disagreements. Tip: Think about a past conflict and how identifying interests could have changed the outcome!

What's included

9 videos3 assignments

9 videos Total 33 minutes

Useable Plan Lesson 1 2 minutes
Useable Plan Lesson 2 3 minutes
Case Study: Tension Between Employees 2 minutes
Case Study: Facilitating a Meeting for Resolution 2 minutes
Case Study: Establishing Ground Rules 3 minutes
Book Review: Leadership: Theory, Application, and Skill Development 3 minutes
Resource: Additional Case Studies 3 minutes
Interview with Joseph Chatelle 8 minutes
Usable Plan Debrief 7 minutes

3 assignments Total 75 minutes

Developing Conflict Management Plans 15 minutes
Reaching a Collaborative Solution 30 minutes
Developing Conflict Management Plans 30 minutes

Congratulations on completing the course! In this final module, we'll reflect on your journey and consolidate the powerful conflict resolution skills you've gained. You'll review key strategies for communication, negotiation, and problem-solving, preparing you to confidently apply them in any setting. By the end, you'll be ready to transform conflicts into opportunities for growth. Tip: Consider how you'll integrate these new skills into your professional and personal life!

What's included

1 video1 reading1 assignment

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Instructor

Instructor ratings

(236 ratings)

Najla DeBow

University of California, Irvine

10 Courses 144,729 learners

Offered by

University of California, Irvine

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Reviewed on Jan 17, 2020

Content is really good and well explained. It is easy to practice the skills learnt at the workplace as well as day to day life situations.

Reviewed on Mar 18, 2018

Great source of beginner information. I enjoyed most of all the case studies, and would like to see more practical application of the material the course covers.

Reviewed on Sep 9, 2024

In my opinion It's a very interesting and useful course. I liked the way it was structured, it was very clear, they gave good examples.

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Frequently asked questions

Conflict resolution is the process of finding peaceful and constructive solutions to disagreements. This course will teach you essential communication and negotiation strategies to transform conflicts into opportunities for growth, crucial for effective leadership and team management.

This course focuses on developing strategic communication skills, including active listening and verbal communication techniques. You'll learn to articulate your needs clearly, understand others' perspectives, and facilitate productive discussions, enhancing your overall interpersonal communications.

This course is ideal for anyone looking to improve their ability to handle disagreements, including managers, team leaders, HR professionals, and individuals seeking to enhance their soft skills. It provides practical tools for problem solving and fostering cooperation in any setting.

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.