Conflict is everywhere and it is impossible to avoid conflicting viewpoints. However, not all conflict is bad, nor is it inherently negative. How conflict is handled makes all the difference. It is through proper identification and understanding of conflict that allows for effective resolutions, some of which may yield positive outcomes. In this course, we will examine the different types of conflict, how to understand and embrace the positive aspects of conflict, and how to successfully navigate conflict to positive resolution.
Types of Conflict
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Types of Conflict
This course is part of Conflict Management Specialization
Instructor: Najla DeBow
58,159 already enrolled
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Gain insight into a topic and learn the fundamentals.
4.5
(1,145 reviews)
5 hours to complete
3 weeks at 1 hour a week
Flexible schedule
Learn at your own pace
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Taught in English
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This course is part of the Conflict Management Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
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There are 5 modules in this course
Get started with the course! Begin by reading the Course Overview and completing the Pre-Course Survey.
What's included
1 video3 readings
In this module we will describe the different types of conflict, identify the sources of conflict, and explain the levels of conflict.
What's included
11 videos
In this module we will discover the positive aspects of conflict, identify appropriate ways of managing conflict, and differentiate among the causes of conflict.
What's included
9 videos1 peer review
In this module we will develop positive ways of dealing with conflict, evaluate the cost of conflict, and analyze the impact of conflict to employee engagement and performance.
What's included
10 videos1 peer review
Congratulations! You've made it to the end of the course. Please watch the end of course video, read the message from UCI Extension, and complete the post-course survey.
What's included
1 video2 readings
Instructor
Instructor ratings
4.7 (198 ratings)Offered by
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Automatic Data Processing, Inc. (ADP)
University of Pennsylvania
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