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Learner Reviews & Feedback for Sales and CRM Overview by Salesforce
1,368 ratings
About the Course
This course is the first of a series that aims to teach you the foundational skills in Salesforce that will prepare you for a variety of entry-level sales roles, including the sales operations specialist position.
This course is designed for beginners. No previous experience in Salesforce, sales, or CRM is necessary to be successful. In this course, you will be introduced to essential concepts like the fundamentals of the sales process. You'll also learn about what Customer Relationship Management (CRM) systems are and what they are used for, you'll dive into Salesforce's main products and their use cases, and you will gain a working knowledge of the key functionalities of the Salesforce Sales Cloud that help support a business’s growth.
This course is the first step in your learning journey with Salesforce. It will provide you with the foundation you need to go into depth with more advanced Salesforce tools taught later in the certificate, and ultimately launch your new career. Please note that if you already have background knowledge in sales and CRM, or if you want to dive immediately into content that goes into more depth with Salesforce, it is recommended that you start with Course 2 in this certificate: Lead Management in Salesforce.
Top reviews
TP
Dec 19, 2023
This course is very valuable to start with Salesforce. It also provides the foundational of sales like procedures in sales, some terms. Believe me, you should choose this course for your next career.
HS
Sep 3, 2022
Very Interactive course, guides you at every point and thus helps in better learning experience. The assignments also help to refresh the course and also tests the application of learning to the full.
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276 - 282 of 282 Reviews for Sales and CRM Overview
By Laila A
•Mar 31, 2022
full of technical issues
By Adebanke F
•Jul 26, 2022
i did not understand it
By Ploypailin P
•Jun 21, 2023
need outsider program
By Basmala A
•Aug 24, 2023
very bad course
By alexander
•Oct 21, 2023
no video works
By lev
•May 11, 2022
Promotions
By E M
•May 19, 2023
sucked