nice

good

good

hhh

,

This was a very useful and informative course for anyone interested in learning the basics of CRM principles. The reading materials are interesting and well-presented. The course has very informative slides that you can download or copy for your own personal notes. I have taken many courses on Coursera and often find that note-taking is a difficult task. This course spent time preparing the learning materials and they are worthy of keeping for future reference. Once the course introduces the Trailhead learning platform, the course changes quite a bit, as you are now completing SalesForce learning modules and veriying your badges into the Coursera course. The Trailhead platform is robust, so I expect the additional classes in this specialization to become increasingly more difficult.

Overall, solid course as an entry point into what a CRM is - I was able to churn through quickly and found the introduction to the Trailhead to be quite helpful. I hope that future courses in this series will surface Trailhead activities as foundational learning opportunities.

Such an amazing course, but the reason why I give it only 4, is because it's too much reading instead of video lectures that make it easier to understand and easier to focus and not get distracted. I hope the next courses are not gonna be the same in this certificate.

A good introduction to CRM and Salesforce and a good way to understand the people involved in the Sales process and the benefits of a CRM for mangaing your lead, contacts and accounts and feeding your sales pipeline.

I loved the course, However, when it came to doing the modules in trailhead, it took almost 48 hours for coursa to recognize they were complete.. I wish that was a little easier.

A good way to get started in understanding the culture of Salesforce, the many uses of the software, and the vernacular related to both the software and sales.

This course help me to understand how sales process work in business and what is the importance of sales representative in sales processes.

Me gusto el curso. Te presenta Salesforce y los conceptos que lo rodean. Un buen curso para iniciar posteriores especializaciones.

Good overview, good insight into Salesforce, Salesforce cloud and CRMs in general. Program was slow to respond to input at times.

it was good, learned a lotsof things as a beginner. Trailhead should make more interactive videos with salesforce.

Had some problems completing the tasks with Trailblazers so if that was fixed, it would be Five Stars.

A little less reading a little more demo and videos would've made this module perfect.

Can improve on giving some additional tasks to get a hands-on experience with the tool

This course provided me with a structure as to how to go about learning salesforce.

Good introduction to all things CRM with emphasis on Salesforce and how it works.

Easy to understand navigate course, some courses have repetitive information.

rating it as 4 as there was a lack of practical knowldedge in the module

Very helpful course for people who are new to the CRM and sales filed.

Was one long ad for Salesforce, but still a lot of great information.

Course content was very helpful to understand CRM and salesforce.