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Learner Reviews & Feedback for Sales and CRM Overview by Salesforce

4.6
stars
1,259 ratings

About the Course

This course is the first of a series that aims to teach you the foundational skills in Salesforce that will prepare you for a variety of entry-level sales roles, including the sales operations specialist position. This course is designed for beginners. No previous experience in Salesforce, sales, or CRM is necessary to be successful. In this course, you will be introduced to essential concepts like the fundamentals of the sales process. You'll also learn about what Customer Relationship Management (CRM) systems are and what they are used for, you'll dive into Salesforce's main products and their use cases, and you will gain a working knowledge of the key functionalities of the Salesforce Sales Cloud that help support a business’s growth. This course is the first step in your learning journey with Salesforce. It will provide you with the foundation you need to go into depth with more advanced Salesforce tools taught later in the certificate, and ultimately launch your new career. Please note that if you already have background knowledge in sales and CRM, or if you want to dive immediately into content that goes into more depth with Salesforce, it is recommended that you start with Course 2 in this certificate: Lead Management in Salesforce....

Top reviews

HS

Sep 3, 2022

Very Interactive course, guides you at every point and thus helps in better learning experience. The assignments also help to refresh the course and also tests the application of learning to the full.

TP

Dec 19, 2023

This course is very valuable to start with Salesforce. It also provides the foundational of sales like procedures in sales, some terms. Believe me, you should choose this course for your next career.

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101 - 125 of 261 Reviews for Sales and CRM Overview

By Christian C

•

Feb 11, 2024

Good general overview of Sales using CRMs

By Angel

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Oct 25, 2023

I'm very grateful for this introduction.

By Ricky P

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Nov 7, 2024

An interesting insight into Salesforce.

By Ikwo M N

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May 2, 2023

This was informative and well delivered

By vasu g

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Jan 26, 2022

it is a wounderful course from coursera

By Parya P

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Jan 23, 2022

great course with excellant instruction

By Aniket J

•

Jul 11, 2021

i Love this course. Best for beginners

By Daniel G

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Jun 5, 2023

Very quick and easily understandable.

By Srinivasa R R

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Apr 5, 2023

Good content and learning experience.

By Tamuno-Omubo V M

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Mar 28, 2023

This was a proper foundational class

By Adolfo G E

•

Jan 7, 2024

Learning many useful skills so far.

By Rocio F R

•

Dec 19, 2021

Muy educacional lo super recomiendo

By Erick F N M

•

Oct 17, 2023

Great platform and agile learning!

By Sabrina D D

•

Jan 12, 2022

The course was very interesting !

By Susana D

•

Aug 10, 2024

I really enjoy this certification

By Carlos H G H

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Apr 2, 2024

Muy buena calidad el primer curso

By Amos N

•

May 7, 2023

Perfectly conducted and organized

By Daniel D B

•

Jan 5, 2024

Excellent course to start on CRM

By BRENDA I Q F

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Oct 25, 2024

I found it amazing it's dynamic

By Gugu M

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Sep 24, 2024

It was great learning about Crm

By ranno p

•

Jul 29, 2024

It was very interesting course!

By GODWIN O

•

Aug 14, 2022

GREAT CONTENT, GREAT EXPERIENCE

By Daniele L

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Jan 15, 2023

Great course, would recommend.

By devina p

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Apr 25, 2022

A great understanding of CRM.

By Paul B

•

Nov 9, 2024

best resource content so far