Did you know that companies using Generative AI in customer success see a significant improvement in customer satisfaction and operational efficiency? Discover how you can leverage this technology to transform your customer success strategies.
GenerativeAI for Customer Success
Gain insight into a topic and learn the fundamentals.
Intermediate level
Some related experience required
1 hour to complete
Flexible schedule
Learn at your own pace
Skills you'll gain
Details to know
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Recently updated!
September 2024
Assessments
1 assignment
Taught in English
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There are 4 modules in this course
Welcome to Generative AI for Customer Success! This course empowers customer success professionals and managers to enhance their strategies using Generative AI (GenAI) technologies, transforming your approach to customer success.
What's included
1 video1 reading
This lesson will cover the various ways GenAI can be applied to customer success operations. Topics include enhancing customer engagement, automating support processes, and providing personalized customer experiences. Learners will explore the key capabilities of GenAI tools that can revolutionize customer success.
What's included
2 videos1 reading
This lesson will delve into the potential limitations and ethical considerations when implementing GenAI in customer success. It will address common challenges such as data privacy concerns, integration issues, and the importance of maintaining a human touch in customer interactions.
What's included
2 videos1 reading
In this lesson, learners will be guided through the process of creating a comprehensive framework for integrating GenAI into their customer success strategies. The lesson will cover best practices, step-by-step implementation guides, and how to align GenAI applications with business goals to maximize benefits.
What's included
4 videos1 reading1 assignment
Instructor
Offered by
Recommended if you're interested in Data Analysis
IE Business School
Coursera Instructor Network
Coursera Instructor Network
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Frequently asked questions
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