Generative AI is transforming how customer service teams proactively interact and support their customers. Customer or IT support professionals and managers who can leverage generative AI (GenAI) are in high demand, and this course gives you sought-after GenAI skills businesses need.
Generative AI: Transform Your Customer Support Career
Generative AI: Transform Your Customer Support Career
This course is part of Generative AI for Customer Support Specialization
Instructors: Skill-Up EdTech Team
Included with 
Gain insight into a topic and learn the fundamentals.
Intermediate level
Recommended experience
9 hours to complete
3 weeks at 3 hours a week
Flexible schedule
Learn at your own pace
What you'll learn
Job-ready generative AI skills businesses need for enhancing customer interactions and streamlining customer support operations
How to use GenAI for automating responses, creating FAQs, user guides, and enabling multilingual support
How to leverage GenAI for SOP documentation, sentiment analysis, and proactive customer support
A good understanding of the ethical considerations, challenges, and best practices for integrating AI into customer support
Details to know
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Recently updated!
February 2025
Assessments
9 assignments
Taught in English
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This course is part of the Generative AI for Customer Support Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
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There are 3 modules in this course
This module explores the role of generative AI in enhancing customer support operations. You will learn how generative AI tools can streamline the customer support lifecycle, from ticket management and resolution to creating knowledge bases and FAQs. You will recognize the relevance of prompt engineering for effective customer interactions through generative AI and learn how to create and refine prompts for specific customer support needs. By the end of this module, you will understand how to leverage AI to automate workflows, train support agents, and improve customer service outcomes across organizations.
What's included
8 videos2 readings3 assignments5 plugins
This module focuses on developing practical skills to leverage AI-powered chatbots and automate essential customer support functions. You’ll learn to perform sentiment analysis to improve interactions and integrate AI into workflows for proactive support. The module also covers automating standard operating procedures (SOP) creation to ensure consistency in documentation. Further, it explores the ethical considerations and responsible use of AI in customer support.
What's included
9 videos1 reading4 assignments3 plugins
This module explores how generative AI can enhance the work of customer support managers and executives by streamlining reporting, information extraction, and overall customer service operations. The module includes a final project based on the concepts covered in the course. In this module, you will attempt a graded quiz to test and reinforce your understanding of concepts. The module also includes a glossary to enhance comprehension of generative AI-related terms.
What's included
4 videos2 readings2 assignments5 plugins
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Recommended if you're interested in Business Essentials
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Frequently asked questions
Generative AI helps customer support teams save time and improve efficiency by automating common tasks like answering FAQs or drafting responses. It also personalizes customer interactions and delivers faster, more accurate solutions, leading to better customer satisfaction.
Generative AI is a game-changer for customer support because it handles repetitive tasks, speeds up response times, and frees up professionals to focus on more complex issues. It also helps improve consistency and make support more proactive by analyzing customer data.
Customer service professionals can use generative AI to automate email responses, summarize complaints for faster resolutions, create chatbots for 24/7 support, or even translate messages instantly. It’s a powerful tool to make their work faster and more effective.