Amazon Web Services
Amazon Connect Flows Fundamentals
Amazon Web Services

Amazon Connect Flows Fundamentals

AWS Instructor

Instructor: AWS Instructor

Gain insight into a topic and learn the fundamentals.
Beginner level
No prior experience required
1 hour to complete
Flexible schedule
Learn at your own pace
Gain insight into a topic and learn the fundamentals.
Beginner level
No prior experience required
1 hour to complete
Flexible schedule
Learn at your own pace

What you'll learn

  • Recognize the Amazon Connect flow types and flow block types.

  • Explore the Amazon Connect flow designer.

  • Identify ways to enable additional Amazon Connect functionality with flows.

  • Recognize flow blocks used for operational process improvements.

Details to know

Recently updated!

August 2024

Assessments

1 assignment

Taught in English

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There is 1 module in this course

Amazon Connect flows help companies create, personalize, and automate end-to-end customer and agent self-service experiences across channels. Flows eliminate manual processes while reducing expensive development and operational costs. In this course, you will learn the benefits, typical use cases, and core concepts of flows. You will explore real-world implementation scenarios and identify key considerations to plan secure and cost-effective Amazon Connect flows implementations.

What's included

1 reading1 assignment

Instructor

AWS Instructor
Amazon Web Services
130 Courses30,463 learners

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Recommended if you're interested in Software Development

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