Amazon Connect is a cloud contact center that helps you offer superior customer service. Because it is designed from the ground up to be omnichannel, Amazon Connect provides a seamless experience across voice, chat, and tasks for your customers and contact center agents. Amazon Connect includes tools for skills-based routing, powerful real-time and historical analytics, and intuitive management tools. With pay-as-you-go pricing, Amazon Connect can lower costs while improving contact center operations and agent efficiency.
Amazon Connect: Creating & Managing Amazon Connect Instances
Gain insight into a topic and learn the fundamentals.
1 hour to complete
Flexible schedule
Learn at your own pace
Details to know
Assessments
1 assignment
Taught in English
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There is 1 module in this course
This course is a part of the Amazon Connect curriculum. In this course, you will walk through how to create and manage an Amazon Connect instance that is customized to your contact center’s needs. The course includes the various steps and features involved with the implementation process, which can help you adjust your existing Amazon Connect instance as your company grows.
What's included
1 reading1 assignment
Instructor
Offered by
Recommended if you're interested in Cloud Computing
Amazon Web Services
Amazon Web Services
Amazon Web Services
Amazon Web Services
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