This comprehensive course is designed for individuals aspiring to be in the travel industry and provides a look into the world of travel agency operations. Gain a foundational understanding of travel agency operations, master client management and booking processes, and learn to create comprehensive travel documentation. By the end of this course, you will be well-equipped to start a successful career as a Travel Agent, Travel Consultant, or in related roles within the travel and tourism sector, providing exceptional travel experiences and contributing to the overall success of a travel agency.
Travel Agency Operations
Gain insight into a topic and learn the fundamentals.
Beginner level
Recommended experience
4 hours to complete
3 weeks at 1 hour a week
Flexible schedule
Learn at your own pace
What you'll learn
Understanding the Travel Agency Industry
Client Management and Booking Skills
Travel documentation and Operations
Skills you'll gain
Details to know
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Recently updated!
December 2024
Assessments
6 assignments
Taught in English
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There are 3 modules in this course
This module provides a foundational understanding of the travel agency sector, exploring its key players and processes. You'll learn about various stakeholders in the tourism market, including different types of travel agents and other key players in the industry. You'll also delve into the travel agent's selling process, gaining insights into effective sales techniques and essential industry terminology. This module equips you with the knowledge to navigate the travel agency landscape and understand the interactions between different stakeholders in the tourism market.
What's included
6 videos1 reading2 assignments
This module equips you with the essential skills to manage client interactions, create travel proposals, and efficiently book travel arrangements. You'll learn how to respond to enquiries, prepare quotations, source product costs, manage flight bookings and currency conversions, and utilise mid-office systems to streamline the travel booking workflow.
What's included
9 videos2 assignments
This module covers the essential processes of booking travel arrangements and managing travel documentation. You'll learn how to book various travel products with different suppliers, utilise electronic booking systems, and create comprehensive travel documentation. This will include confirmations, itineraries, and financial records. You'll also gain skills in calculating booking yields to evaluate the financial performance of travel arrangements.
What's included
8 videos2 assignments
Instructor
Offered by
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Frequently asked questions
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
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