Performance Management And Behavioural Coaching

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Performance Management And Behavioural Coaching

Instructor: The Expert Academy

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6 modules

Gain insight into a topic and learn the fundamentals.

Intermediate level

Recommended experience

1 week to complete

at 10 hours a week

Flexible schedule

Learn at your own pace

6 modules

Gain insight into a topic and learn the fundamentals.

Intermediate level

Recommended experience

1 week to complete

at 10 hours a week

Flexible schedule

Learn at your own pace

What you'll learn

Identify performance issues early to reduce escalation risk.
Build a continuous improvement mindset to strengthens team outcomes.
Deliver actionable feedback to support behaviour change and development.
Apply coaching techniques to improve individual performance over time.

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This course is part of the Effective Supervision: Leading Teams And Driving Performance Specialization

When you enroll in this course, you'll also be enrolled in this Specialization.

Learn new concepts from industry experts
Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
Earn a shareable career certificate

There are 6 modules in this course

This course focuses on how to manage and improve performance through structured conversations, feedback and coaching. You’ll learn how to run effective one-to-one meetings, deliver clear and actionable feedback and support individuals in improving their performance. By applying practical coaching techniques, you’ll build stronger relationships, address issues early and create a culture of continuous improvement within your team.

In this module, you’ll learn how to deliver clear and actionable feedback that supports performance improvement. You’ll explore how to structure feedback conversations, address issues directly and focus on behaviour. Through practical approaches, you’ll strengthen communication, improve accountability and support positive change.

What's included

7 videos3 readings2 assignments

7 videosTotal 43 minutes

Introduction To Effective Communication6 minutes
Effective Communication8 minutes
Preferred Methods Of Communication7 minutes
Communication Barriers And How To Overcome Them7 minutes
Techniques For Clear And Concise Communication7 minutes
Improving Listening Skills7 minutes
Conclusion2 minutes

3 readingsTotal 30 minutes

Lesson Descriptions: Communication And Feedback10 minutes
Worksheet: Communication And Feedback10 minutes
Project: Communication Skills In Action - A Leadership Scenario 10 minutes

2 assignmentsTotal 60 minutes

Applying Communication And Feedback30 minutes
Communication And Feedback Knowledge Check30 minutes

In this module, you’ll learn how to make fair, consistent and objective decisions when managing performance. You’ll explore how to apply structured thinking, evaluate options and reduce bias. Through practical approaches, you’ll strengthen judgement, improve consistency and maintain trust.

What's included

7 videos3 readings2 assignments

7 videosTotal 41 minutes

Understanding Prioritisation In Leadership8 minutes
The Eisenhower Matrix: A Proven Prioritisation Framework9 minutes
The ABCDE Method: Simplifying Task Prioritisation8 minutes
Balancing Urgency And Importance5 minutes
Overcoming Common Prioritisation Challenges5 minutes
Building A Culture Of Strategic Prioritisation4 minutes
Conclusion2 minutes

3 readingsTotal 30 minutes

Lesson Descriptions: Decision Making And Problem Solving10 minutes
Worksheet: Decision Making And Problem Solving10 minutes
Project: Problem-Solving Strategy Reflection10 minutes

2 assignmentsTotal 60 minutes

Applying Decision Making And Problem Solving30 minutes
Decision Making And Problem Solving Knowledge Check30 minutes

In this module, you’ll learn how to understand behavioural drivers that influence performance and engagement. You’ll explore how to identify underlying causes, respond effectively and manage performance challenges. Through practical approaches, you’ll strengthen awareness, improve responses and support better outcomes.

What's included

7 videos3 readings2 assignments

7 videosTotal 42 minutes

Introduction To Emotional Intelligence In Customer Service And Sales6 minutes
Emotional Intelligence, Customer Service And Sales9 minutes
Customer Service And Emotional Triggers9 minutes
Emotional Intelligence And Rapport Building5 minutes
The Benefits Of Emotional Intelligence To Customer Service6 minutes
How To Develop Self-Awareness And Emotional Intelligence6 minutes
Conclusion2 minutes

3 readingsTotal 30 minutes

Lesson Descriptions: Emotional Intelligence And Relationship Management10 minutes
Worksheet: Emotional Intelligence And Relationship Building10 minutes
Project: Building Emotional Intelligence In Customer Interactions10 minutes

2 assignmentsTotal 60 minutes

Applying Emotional Intelligence And Relationship Skills30 minutes
Emotional Intelligence Knowledge Check30 minutes

In this module, you’ll learn how to coach individuals to improve performance and build long-term capability. You’ll explore how to use questioning techniques, guide problem solving and encourage ownership. Through practical approaches, you’ll strengthen development, improve performance and build independence.

What's included

6 videos3 readings2 assignments

6 videosTotal 38 minutes

Introduction: Psychological Dynamics Of Power And Influence9 minutes
Leadership Through The Lens Of Social Psychology6 minutes
Psychological Underpinnings Of Leadership Styles6 minutes
Cultural Psychology In Leadership6 minutes
Psychological Dimensions Of Ethical Leadership And Social Responsibility8 minutes
Conclusion3 minutes

3 readingsTotal 30 minutes

Lesson Descriptions: Influence And Leadership Psychology10 minutes
Worksheet: Influence, Behaviour And Psychological Insights10 minutes
Project Title: Create Your Own Leadership Influence Strategy10 minutes

2 assignmentsTotal 60 minutes

Applying Influence And Psychological Leadership30 minutes
Influence And Leadership Psychology Knowledge Check30 minutes

In this module, you’ll learn how to support performance improvement through structured behaviour change. You’ll explore how to identify resistance, apply change techniques and reinforce new behaviours. Through practical approaches, you’ll strengthen consistency, improve adoption and support long-term performance improvement.

What's included

7 videos3 readings2 assignments

7 videosTotal 45 minutes

Introduction To Leading And Managing Change9 minutes
Planning And Implementing Change And The Role Of A Leader9 minutes
Leading Through Change And Creating A Change Vision And Strategy6 minutes
Communicating Change And Key Statistics6 minutes
Building A Culture Of Continuous Improvement6 minutes
Reasons For Business Change And Overcoming Barriers7 minutes
Conclusion2 minutes

3 readingsTotal 30 minutes

Lesson Descriptions: Change Planning And Behaviour Change10 minutes
Worksheet: Change Planning And Behaviour Change10 minutes
Project: Creating A Change Management Plan 10 minutes

2 assignmentsTotal 60 minutes

Applying Behaviour Change30 minutes
Behaviour Change Knowledge Check30 minutes

In this module, you’ll learn how to manage underperformance using structured processes and documentation. You’ll explore how to apply performance improvement plans, track progress and maintain fairness. Through practical approaches, you’ll strengthen consistency, improve accountability and ensure clear performance management.

What's included

7 videos3 readings2 assignments

7 videosTotal 58 minutes

Introduction To Change Management6 minutes
An Agile Approach To Change Management9 minutes
McKinsey's 7-S Model13 minutes
Kotter's Theory9 minutes
Nudge Theory9 minutes
Bridges' Transition Model9 minutes
Conclusion3 minutes

3 readingsTotal 30 minutes

Lesson Descriptions: Performance Improvement And Documentation10 minutes
Worksheet: Performance Improvement And Documentation10 minutes
Project: Implementing An Agile Change Management Strategy 10 minutes

2 assignmentsTotal 60 minutes

Applying Performance Improvement Plans30 minutes
Performance Improvement Plans Knowledge Check30 minutes

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Instructor

The Expert Academy

9 Courses584 learners

Offered by

The Expert Academy

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