Setting the Stage for Success: An Eye on Safety Culture and Teamwork (Patient Safety II)

Setting the Stage for Success: An Eye on Safety Culture and Teamwork (Patient Safety II)

This course is part of Patient Safety Specialization

Instructor: Eileen Kasda

13,077 already enrolled

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4 modules

Gain insight into a topic and learn the fundamentals.

454 reviews

8 hours to complete

Flexible schedule

Learn at your own pace

93%

Most learners liked this course

4 modules

Gain insight into a topic and learn the fundamentals.

454 reviews

8 hours to complete

Flexible schedule

Learn at your own pace

93%

Most learners liked this course

What you'll learn

Review essential elements of a safety culture.
Describe how healthcare organizations identify and mitigate safety hazards.
Identify how patients and family members contribute to developing a safety culture.
Identify strategies for improving communication and teamwork .

Skills you'll gain

Details to know

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Assessments

4 assignments

Taught in English

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This course is part of the Patient Safety Specialization

When you enroll in this course, you'll also be enrolled in this Specialization.

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There are 4 modules in this course

Safety culture is a facet of organizational culture that captures attitudes, beliefs, perceptions, and values about safety. A culture of safety is essential in high reliability organizations and is a critical mechanism for the delivery of safe and high-quality care. It requires a strong commitment from leadership and staff. In this course, a safe culture is promoted through the use of identifying and reporting patient safety hazards, accountability and transparency, involvement with patients and families, and effective teamwork.

In this module, learners will develop an understanding of what safety culture is and why it matters, how safety culture influences outcomes, how culture is assessed, and how strategies for improvement can be developed. Learners will become familiar with the Just Culture model and how it is used when appropriating blame and accountability for human error, at risk behaviors, and reckless behaviors.

What's included

6 videos2 readings1 assignment

6 videosTotal 53 minutes

Introduction to Patient Safety Culture2 minutes
Defining Safety Culture11 minutes
The Influence of Safety Culture on Patient and Provider Outcomes11 minutes
Measuring Culture15 minutes
Just Culture8 minutes
Application of Just Culture6 minutes

2 readingsTotal 20 minutes

11 Tenets of a Safety Culture10 minutes
CUSP Tool: Culture Check-up Process10 minutes

1 assignmentTotal 20 minutes

Lesson 1 Quiz20 minutes

The patient experience encompasses a range of interactions patients have with the healthcare system. Understanding patients' expectations and learning from their experiences is key to designing safer care delivery systems and providing patient and family-centered care.

What's included

6 videos4 readings1 assignment

6 videosTotal 47 minutes

Definitions: Satisfaction, Experience, Engagement, Patient and Family Centered Care7 minutes
How Do We Measure the Patient Experience?7 minutes
Patient and Family Centered Care and Engagement7 minutes
Patient and Family Advisory Council: Definition and Roles5 minutes
Engaging the Heart of the Caregiver5 minutes
Using Improvement Science to Create a Positive Sustainable Patient Experience15 minutes

4 readingsTotal 40 minutes

Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS)10 minutes
Centers for Medicare and Medicaid Services: Hospital Compare10 minutes
Harnessing Evidence and Experience to Change Culture10 minutes
Advancing the Practice of Patient and Family Centered Care in Hospitals10 minutes

1 assignmentTotal 30 minutes

Lesson 2 Quiz30 minutes

Patient safety event reports are a critical data source for identifying and mitigating harm in high reliability organizations; yet, many healthcare organizations do not take full advantage of this data. At the conclusion of this module, learners will understand how event reports should be used to design safer care systems and how organizations can provide support to staff involved in medical errors.

What's included

12 videos2 readings1 assignment1 discussion prompt

12 videosTotal 75 minutes

How to Submit an Event Report9 minutes
Journey of an Event Report3 minutes
Event Reporting and High Reliability3 minutes
Using Event Reports to Improve Safety and Culture3 minutes
Reporting Culture4 minutes
Using Event Reports to Design Safer Systems: Part I3 minutes
Using Event Reports to Design Safer Systems: Part II5 minutes
A Sample Event Review Meeting13 minutes
Introduction to the Learning from Defects Tool13 minutes
Disclosure of Medical Errors3 minutes
Second Victims8 minutes
Peer Support: Making a Difference for Second Victims9 minutes

2 readingsTotal 20 minutes

Agency for Healthcare Research and Quality: Common Formats10 minutes
Learning from Defects Tool10 minutes

1 assignmentTotal 20 minutes

Lesson 3 Quiz20 minutes

1 discussion promptTotal 10 minutes

Journey of an Event Report in Your Organization10 minutes

Research shows that many errors can be attributed to breakdowns in teamwork and communication. In this module, participants will learn how safety culture can be strengthened though teamwork and communication. Participants will learn skills critical in the prevention and mitigation of medical errors.

What's included

8 videos3 readings1 assignment

8 videosTotal 94 minutes

Becoming an Expert Team9 minutes
Teamwork and the Science of Safety13 minutes
Team Training16 minutes
Communication11 minutes
Leadership13 minutes
Briefings and Debriefings11 minutes
Measuring Teamwork for Improvement13 minutes
Cross-unit Collaboration9 minutes

3 readingsTotal 30 minutes

TeamSTEPPS 2.010 minutes
Care Coordination Measures Atlas Update10 minutes
Edgar Schein: Humble Inquiry (Optional)10 minutes

1 assignmentTotal 30 minutes

Lesson 4 Quiz30 minutes

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Instructor

Instructor ratings

(82 ratings)

Eileen Kasda

Johns Hopkins University

1 Course13,077 learners

Offered by

Johns Hopkins University

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Reviewed on Mar 13, 2019

Wonderful feeling! i completed two courses and learned many useful aspects. Will be taking third course as well. Thanks Coursera! This is an amazing step to improve world.

Reviewed on Jun 5, 2019

Extremely value added learning. Communication is crux of any event. Thanks Jhons Hopkins & Thanks Coursera.

Reviewed on Mar 14, 2021

A great course to review the basics but also learn more about patient safety from a system perspective.

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When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.

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