This course has been designed for individuals seeking entry-level positions in IT support. Whether you're a recent graduate, a career changer, or someone looking to kickstart your career in the tech industry, it will provide you with the foundational knowledge and practical skills needed to excel in the field of IT support.
Introduction to Computers
Introduction to Computers
This course is part of multiple programs.
Instructor: Microsoft
38,554 already enrolled
Included with 
Gain insight into a topic and learn the fundamentals.
4.8
(588 reviews)
Beginner level
Recommended experience
Flexible schedule
Approx. 17 hours
Learn at your own pace
97%
Most learners liked this course
What you'll learn
Learn about computer components like CPU, memory, and storage.
Learn how computer system components, such as the CPU, memory, and storage devices, interact with the operating system.
Gain insight into security, hardware, and software relationships.
Details to know
Shareable certificate
Add to your LinkedIn profile
Assessments
17 assignments
Taught in English
See how employees at top companies are mastering in-demand skills
Build your subject-matter expertise
This course is available as part of
When you enroll in this course, you'll also be asked to select a specific program.
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate from Microsoft
Earn a career certificate
Add this credential to your LinkedIn profile, resume, or CV
Share it on social media and in your performance review
There are 4 modules in this course
This module provides you with a foundational understanding of computer systems, focusing on the intricate relationship between hardware and software. The module starts off by informing you about the current threat landscape of the computing world, giving insight into some of the challenges faced by computer support specialists. You'll explore key hardware components, operating systems, and software types, including their development and functionality. The module covers essential concepts such as memory management, system updates, and network communication, culminating in practical activities to reinforce learning. This comprehensive module is designed to equip you with the knowledge needed to understand and interact effectively with computer technology.
What's included
13 videos16 readings6 assignments2 discussion prompts2 plugins
In this module you will consider servers, storage and backups, computing environments and the process of maintenance and patching in the context of enterprise systems and security.
What's included
7 videos9 readings4 assignments1 discussion prompt1 plugin
This module provides you with an introduction to software in the business context that facilitates the performance of various tasks, enhancing productivity. The limitations of both software and hardware are discussed as well as possible solutions to these limitations.
What's included
9 videos10 readings5 assignments1 discussion prompt
In this module you'll step into the role of an IT consultant, helping a business set up its computer system. From picking the right hardware and software to planning how it all connects, you'll design a practical solution that meets the business's unique needs. This hands-on project allows you to showcase the skills and knowledge you gained throughout the course, providing a real-world taste of computer system design and configuration.
What's included
2 videos3 readings2 assignments1 discussion prompt1 plugin
Recommended if you're interested in Support and Operations
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Learner reviews
4.8
588 reviews
- 5 stars
84.21%
- 4 stars
11.54%
- 3 stars
2.03%
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Showing 3 of 588
C
4
Reviewed on Feb 13, 2025
I thought it was a little strange that we started with A.I. first but it is a popular subject right now in the computer world.
SS
5
Reviewed on Jul 28, 2024
"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."
GB
5
Reviewed on Oct 15, 2024
I Think This Will Be So Helpful In Helping Me To Advance My Career!!
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Frequently asked questions
This program is for you:
· If you are interested in the field of Information Technology or just beginning to work in IT support-related roles.
· If you want to switch or start a career in the field of Information Technology (IT).
· If you already work in IT support, earning a Microsoft IT Support Specialist certificate can help advance your career or help you address gaps in your knowledge, skills, and abilities.
You don’t need any background knowledge to take this Professional Certificate. Whether you’re just starting out or a professional in a relevant field, this program can be the right fit for you.
The role of an IT support specialist includes technical skills such as conducting regular network assessments and assessing, testing, and upgrading an organization's network systems.
This role also includes problem-solving skills needed to identify and resolve hardware and software issues. guiding users through troubleshooting steps and providing training on the usage of new software and hardware, such as upgraded email systems and external hard drives.
An IT support specialist collaborates with clients and colleagues; therefore, effective communication is crucial for IT support specialists.