Generative AI is transforming the way businesses predict trends and optimize campaigns, giving sales and marketing professionals a decisive edge in today’s fast-paced markets. This course provides a comprehensive journey from foundational concepts in sales forecasting and marketing analysis to advanced AI-driven applications. Learners will gain hands-on experience with cutting-edge tools such as ChatGPT and Google Gemini to analyze data, forecast sales, and design highly targeted campaigns with precision.

Discover new skills with $120 off courses from industry experts. Save now.


Recommended experience
What you'll learn
Analyze the capabilities of Gen AI for forecasting, customer segmentation, and trend analysis.
Implement practical Gen AI solutions to enhance predictive analyses and marketing campaigns.
Implement practical Gen AI solutions to enhance predictive analyses and marketing campaigns.
Implement practical Gen AI solutions to enhance predictive analyses and marketing campaigns.
Skills you'll gain
- Data Governance
- Process Optimization
- Automation
- ChatGPT
- Marketing Analytics
- Visualization (Computer Graphics)
- Forecasting
- Customer Insights
- OpenAI
- Data Ethics
- Marketing Effectiveness
- Customer Analysis
- Analysis
- Artificial Intelligence
- Sales Strategy
- Sales Enablement
- Marketing Strategies
- Generative AI
- Campaign Management
- AI Personalization
Details to know

Add to your LinkedIn profile
August 2025
See how employees at top companies are mastering in-demand skills

There are 6 modules in this course
In this course, you’ll learn how to leverage Generative AI to enhance sales forecasting and optimize marketing strategies using advanced tools like ChatGPT, Google Gemini, and AI-driven analytics platforms. You’ll focus on real-world applications such as trend prediction, customer segmentation, sentiment analysis, and campaign performance evaluation to drive actionable, data-informed decisions. Through expert instruction, hands-on labs, and real-world case studies, you’ll gain the skills to implement AI-powered strategies, personalize customer experiences, and confidently navigate the evolving AI-driven business landscape.
What's included
3 videos1 reading
In this module, you’ll learn how to leverage Generative AI to enhance sales forecasting and predictive analytics. You’ll explore the foundations of AI-driven forecasting, understand how tools like ChatGPT or Claude can analyze historical sales data, and see how predictive models can improve accuracy in trend projection. Through expert-led discussions, hands-on demos, and visualization exercises, you’ll discover how GenAI integrates into sales pipelines to strengthen decision-making. With step-by-step labs and real-world applications, you’ll practice building AI-generated forecasts, creating sales reports, and testing assumptions with interactive prompts. By the end, you’ll be equipped to apply AI forecasting tools effectively, identify opportunities in sales data, and make more confident strategic predictions.
What's included
4 videos1 reading1 assignment1 peer review1 discussion prompt
In this module, you’ll learn how to apply Generative AI to marketing analytics, campaign optimization, and customer insights. You’ll explore AI-driven techniques for measuring campaign performance, analyzing customer sentiment, and creating data-driven segments. Through demos, labs, and interactive exercises, you’ll gain hands-on experience with GenAI tools like ChatGPT or Claude to optimize campaigns, personalize strategies, and better understand customer behavior. By the end, you’ll be able to leverage AI to enhance marketing effectiveness and strategic decision-making.
What's included
4 videos1 reading1 assignment2 peer reviews1 discussion prompt
In this module, you’ll explore how to integrate Generative AI outputs into business decision-making and operations. You’ll learn best practices for AI adoption, study real-world business cases, and address common challenges encountered during implementation. Through practical tips on scaling AI solutions, you’ll discover strategies to embed GenAI into daily workflows and drive business value. By the end, you’ll be equipped to lead the integration of AI into business processes while balancing innovation with governance and human oversight.
What's included
4 videos1 reading1 assignment1 peer review1 discussion prompt
In this module, you will address the ethical risks and challenges associated with Generative AI in sales and marketing. You’ll learn key principles for ensuring data privacy and security, detecting and mitigating bias, and maintaining transparency in AI-driven decisions. With a focus on building trust and adhering to ethical standards, this module provides you with the knowledge to navigate the complexities of AI adoption responsibly. By the end, you will be equipped to implement GenAI tools in ways that prioritize fairness, accountability, and stakeholder confidence.
What's included
4 videos1 reading1 assignment1 peer review1 discussion prompt
In this final section, you will consolidate your learning and apply the knowledge gained throughout the course. The wrap-up video will recap key concepts and guide you through the next steps for further exploration. The project will provide an opportunity to develop a comprehensive Sales and Marketing Strategy using GenAI, where you will integrate forecasting, customer segmentation, and ethical considerations into a practical project. By the end, you will have a solid understanding of how to use GenAI tools to drive results in sales and marketing, and how to execute AI-driven strategies responsibly.
What's included
1 video1 peer review
Earn a career certificate
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
Offered by
Explore more from Machine Learning
- Status: Preview
Coursera Instructor Network
- Status: Preview
Coursera Instructor Network
- Status: Preview
- Status: Free Trial
Emory University
Why people choose Coursera for their career





Open new doors with Coursera Plus
Unlimited access to 10,000+ world-class courses, hands-on projects, and job-ready certificate programs - all included in your subscription
Advance your career with an online degree
Earn a degree from world-class universities - 100% online
Join over 3,400 global companies that choose Coursera for Business
Upskill your employees to excel in the digital economy
Frequently asked questions
To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
When you purchase a Certificate you get access to all course materials, including graded assignments. Upon completing the course, your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.
You will be eligible for a full refund until two weeks after your payment date, or (for courses that have just launched) until two weeks after the first session of the course begins, whichever is later. You cannot receive a refund once you’ve earned a Course Certificate, even if you complete the course within the two-week refund period. See our full refund policy.
More questions
Financial aid available,
¹ Some assignments in this course are AI-graded. For these assignments, your data will be used in accordance with Coursera's Privacy Notice.